When someone starts selling your items somewhere else:
7.51 pm – Item uploaded
7.52 pm – “Enfortunately, your item…”
Error in the review process, oops, item for sale:
“Hello, I tried to install your $14 theme, but it’s missing the style.css file…”
Edit: HTML templates obviously. Both great products, only the first one gets a lot of low ratings and a lot of support requests due to missing features that clients are expecting nowadays.
Are these type of claims allowed or not?
“Potential industry disruptor?”
Nope, not at all.
Items with multiple demo’s and lots of features for the same price as a niche theme or template are though.
Just want to share another prove “domino effect” of too many option theme. Since this is related with this thread, i don’t think i need to create another thread.
So one of my customer give me bad rating because silly reasons. These are some of it :
- no option for navigation menu to be visible like a traditional menu across the top of the screen ( so now i need to have many different menu/header)
- should be an option for logo to link to the work/portfolio section of the site and not back to main home page ( is there any theme that give an option for this??)
Authors of the theme and template industry and owners of the marketplaces need to educate buyers that not everything is included and that they can’t do everything with a theme or template.
A lot of people still don’t get computers and things like digital services. They think anything is possible within one mouse click and anything should be included in an item.
Buyers are buying a license for a starting point for their website. However, and this is all because the buyer is fed with the idea of unlimited options and possibilities, now every single customized option should be available within an item. And this is where things get messy and annoying.
“should be an option for logo to link to the work/portfolio section of the site and not back to main home page”
Other situation, same idea:
“I’ve bought a VW the other day and rate the dealer 1 star because the car doesn’t go as fast as a Lamborghini.”
The example above shows the frustration of someone who don’t know how to do it him/herself and uses the rating system as a weapon to – hopefuly – get what he or she desires. My advice is to not include the features he or she wants, but to point him or her to a freelancer or agency who can do it for that buyer.
However… you’ll need to have an option to contact the buyer.
I’m working on a 3D map covering the whole earth on a 1:1 scale for 3D ocean. I’m almost finished with Hawaii (2.9 TB at this moment.)
p.s. I’m on a Windows XP machine with 256mb ram.
And basically they can’t ask for our info till 1st of January since many of us will be on vacation / without internet connection. So I’m really curious what you’ll add on the invoice.
@revaxarts: Thanks for creating this topic and your time. Some questions below:
If Envato is allowed to send an invoice on behalf of an author / seller: what information should a buyer get, from a seller, when Envato sends an invoice in the sellers’ name?
Should a seller recieve a notification once a buyer purchased (the license for) an item? Or is Envato entitled to not send a notification to the seller once a purchase is successfully made?
If Envato should send a notification to the direct seller once a purchase is made, what kind of details should that notification contain?
Is Envato allowed to hide information – for the seller – from someone who purchases (a license for) an item of that seller?
i.e. Is Envato allowed to not share the buyers’ info such as name and e-mail address with the owner – and seller – of (the license for) an item?
Envato states that authors always are and were direct sellers. Should Envato give details of past transactions and buyer information (such as name, e-mail address, et cetera) from previous years to the direct sellers (authors)?
Is Envato allowed to set prices of (the license for) an item without discussing this first with a direct seller?
Edit: maybe these questions are more suiting for a lawyer, but maybe an accountant knows this kind of stuff as well.