That we not looking for I pay for a theme because I cant do alone, and create websides for me is just a hobby, Im not a professional. So I buy, because I need support from theme builders. I can handle that the content of my webside is that what my profession need, I just not have time to be a webside professional.
But your advice help me also to understand my business more better now, so next time when one of my customer come to me and ask, I also will tell him “Check your operating instructions”, because I know from there how your product work.
From 99% of the authors on envato I get very nice support when I need, never I hear things like 2 posts before, so I know they are professionals.
btw : I just write here because I hope that the celta-man(woman) read this … no need to answer for anyone
I think it would be a great way to reduce the support requests that we receive , about problems that are caused by incompetence using Wordpress.
Please try to re-start support for your themes here, very much of your buyers have problems now with WP3.5, but we not get any support. YOu not answer for comments since around 1 year, up to WP3.4 for example Celtabusiness works well, but now much people have problems, and need a update or advice.
Hope you read this Thank you and Happy New Year for all