250 posts
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 5 years
+8 more
ait
says

Quick questions:

1. How will be customers able to send secret information such as log in details to their website? 2. Commets editor on marketplaces is buggy, it tries to strip the code out, have you fixed this as well? 3. How will people post images? Do you plan to implement WYSIWYG editor instead of text area?

It would be also good if questions could be marked or tagged for example: bug, pre-sale question, suggestion, work request

EDIT: One more question – what will happen if one of the team members accidently mark all questions as answered? ;) Will they be able to do it or question will disappear from the dashboard only after it’s answered?

41 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Romania
george-olaru
says

Quick questions:

1. How will be customers able to send secret information such as log in details to their website? 2. Commets editor on marketplaces is buggy, it tries to strip the code out, have you fixed this as well? 3. How will people post images? Do you plan to implement WYSIWYG editor instead of text area?

It would be also good if questions could be marked or tagged for example: bug, pre-sale question, suggestion, work request

I don’t think this feature is aimed at being a replacement to a dedicated HelpDesk system. All the in-depth support questions probably might be taken in private (email or through a dedicated helpdesk system).

548 posts
  • Has been part of the Envato Community for over 1 year
  • Sells items exclusively on Envato Market
  • Has collected 1+ items on Envato Market
  • Has sold $5,000+ on Envato Market
+1 more
ChoclateFix
says

Great idea that will improve our market!

95 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Australia
bensmithett
Envato team
says

This feature is enabled for everyone now :) we’re listening for any feedback!

128 posts
  • Has sold $1,000+ on Envato Market
  • Helped protect Envato Market against copyright violations
  • Had an item that was trending
  • Has collected 10+ items on Envato Market
+3 more
Condor5
says

Greaaat!

536 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Located in Australia
  • Has been part of the Envato Community for over 3 years
+1 more
justinfrench
Envato team
says

Quick questions:

1. How will be customers able to send secret information such as log in details to their website? 2. Commets editor on marketplaces is buggy, it tries to strip the code out, have you fixed this as well? 3. How will people post images? Do you plan to implement WYSIWYG editor instead of text area?

It would be also good if questions could be marked or tagged for example: bug, pre-sale question, suggestion, work request

EDIT: One more question – what will happen if one of the team members accidently mark all questions as answered? ;) Will they be able to do it or question will disappear from the dashboard only after it’s answered?

This release focuses on authors getting help from their support staff when dealing with comments. We’ve got very long lists of other improvements I hope we can get to soon.

“Mark all as read” is a feature on the comments dashboard, and the dashboard only shows comments for your items, so there’s room for improvement there, but also no risk of one team member hiding a bunch of important comments from the author.

40 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Had an item that was trending
+2 more
wow_themes
says

It is really helpful feature for authors who give support through comments

69 posts
  • Has sold $10,000+ on Envato Market
  • Contributed a free file of the month
  • Has collected 1+ items on Envato Market
  • Has referred 1+ members
+2 more
themeonlab
says

Excellent feature :)

5253 posts Interactive Design
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Had an item that was trending
  • Became a Top 20 Author of the Month
+11 more
digitalscience
says

Soo much better! Next easy partnership payments?

+1 Yes this would be great and needed

1173 posts Yes We Can
  • Has been part of the Envato Community for over 2 years
  • Has referred 100+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+7 more
CRIK0VA
says

well done

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