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simpaulguy says

Great feature. Well done!

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kayapati says

Great featured this is what I am looking for long back, well done and keep it up.

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ait says

This release focuses on authors getting help from their support staff when dealing with comments. We’ve got very long lists of other improvements I hope we can get to soon. “Mark all as read” is a feature on the comments dashboard, and the dashboard only shows comments for your items, so there’s room for improvement there, but also no risk of one team member hiding a bunch of important comments from the author.

It’s definitely a brilliant feature for sure, another team member can help with pre-sale questions which is perfect. What I’m saying is that it’s not a full replacement for a dedicated support system. I think everybody with hundreds of support questions a day will agree with me. Question is if customers will get it too.

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george-olaru says

I think there is a small glitch between replies:

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ZoomIt says

Great, long awaited feature!

Now waiting the first item comment to see if the notification comes on my support person’s mail.

I have enabled on his account ->

Team comment notifications Send me an email when someone comments on one of my team items

Would it be enough ?

I want just him to receive notification, not me ( on my mail )

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gbs says

Hey @stewboon, this is a very promising feature. My question: If a buyer send a PM to “Author Team”, would the also be a link for this Author Team member to verify if the sender was actually a buyer or not ?

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metrothemes says

Great feature.

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graphicmind says

Haha stuff’s really changing around here :)

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T20 says

Thanks great feature!

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iHelp says

Interesting!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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