9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

hello it ’s my 3rd ticket in 15 days and still no anwser. Is it normal??? I wanted to pay a theme that costs 45$. I don’t know why, I was redirected to the deposit page. I didn’t pay attention and I click on paypal for a 40$ deposit. how can I pust 5$ more to buy the theme I want? or can I have a reimboursement ?

thanks for your help emma

1950 posts Do the Needful
  • Weekly Top Seller
  • Author Level 8
  • Elite Author
  • 5 Years of Membership
+12 more
JamiGibbs
says

Hello emmacarioca,

I’m showing that we’ve responded to your previous 2 tickets already (both within 24 hours) and you submitted a 3rd ticket a half hour ago. Can you check your spam box for our responses?

9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

hello thanks a lot the message was in my spam box. SORRY I read your explanations but when I want to use my deposit I have the message : “Please review the following issues that occurred. Your account balance is running low. You will need to deposit some more funds to afford this item. It costs $45.00 and you have $40.00. Deposit Cash?”

When I click to deposit cash, I can only deposit 20-30-40$.... impossible to pay $5? and I can’t find how to pay the $5 or $7 by paypal.

thanks a lot for your help have a nice day emma

164 posts
  • 2 Years of Membership
Cara_design
says

The minimum deposit is $20

9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

yes but my theme cost 45$....si what can I do? I don’t want to pay $60 for a theme that costs $45 can Envato pay me back my $40 to enable me pay my theme directly with paypal ?

thanks a lot emma

8176 posts
  • Author Level 6
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+8 more
doru
says

An easy fix will be to deposit another 20, pay for your theme 45, use the other 15 to get some nice photos from photodune or awesome graphics from graphicriver. If you go to codecanyon you may find some useful plugin for your theme also.

but for refunds or similar you need to contact support, we can’t help you on the forums on this issue.

9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

thanks for all your answer, I already contact the support 3 times and didn”t understand everything about there answer. i’m going to try again because I only want to pay $45 and no more

emma

9 posts
  • 2 Years of Membership
  • Collector Level 1
emmacarioca
says

Hello emmacarioca, I’m showing that we’ve responded to your previous 2 tickets already (both within 24 hours) and you submitted a 3rd ticket a half hour ago. Can you check your spam box for our responses?

Hello are you from the envato support? can you help me ? thanks

99 posts
  • Author Level 3
  • Collector Level 4
  • Exclusive Author
  • 3 Years of Membership
+1 more
SteveVanDijk
says

Just pay 20 dollars, there’s no option to deposit just 5 dollars… :)

6231 posts
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  • Author Level 8
  • 7 Years of Membership
+13 more
VF
says

@emmacarioca, you have 2 possibilities. One is to deposit $20 and purchase the file and there will be $15 balance on your account for future purchases. The second way is sacrifice your preferred file and find a similar file that costs only $40.

This is how the deposit system occupies people’s time! Just saying. The direct purchase at the cost of additional $2 is actually a profitable way than the “deposit and pull your hair” method.

I guess many buyers tend to purchase different items than decided ones due to jigsaw puzzle confusions with deposit balance – quantum numbers.

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