674 posts uouapps
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uouapps
says

Hi

We are using 2 different ticket systems; one that we purchased on codecanyon and Ticksy

Both have issues and we would like to work with a reliable solution, that is simple and user-friendly

Which Ticket system do you use ? Thanks for your support

Cheers

UOU Apps

693 posts Fuel Your Web
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Pirenko
says

I don’t have any, but I know someone who’s really happy with Vanilla: http://vanillaforums.org/
I’m not sure if this is just a “regular” ticket system…

1666 posts Chris Robinson
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contempoinc
says

I use a customized version of Woo’s SupportPress http://www.woothemes.com/products/supportpress/, its a great solution.

674 posts uouapps
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uouapps
says

I don’t have any, but I know someone who’s really happy with Vanilla: http://vanillaforums.org/
I’m not sure if this is just a “regular” ticket system…

Obrigado, I’ll look into it but it seems to be covering multiple solutions not specialized in tickets Cheers & ate mais :)

674 posts uouapps
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uouapps
says

I use a customized version of Woo’s SupportPress http://www.woothemes.com/products/supportpress/, its a great solution.

thanks for the tip (the link you sent is not working, but I guess you’re talking about this: http://demo.woothemes.com/supportpress/ ) I can’t see any ticket system it’s only a knowledgebase, isn’t it ?

674 posts uouapps
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uouapps
says

any other alternatives?

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pixelgrade
says

ZenDesk, desk.com or FreshDesk

654 posts WordPress Gurus!
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ThemeBeans
says

I used VanillaForums in the past, was a heck of a not-so-good time. Moved to Desk.com and it’s been working great. It’s a bit of a mess to set up and establish, but once you’ve done that – you’re in the clear. I really wish they would have a decent starter “theme” besides the crap they give you at first. It’s also much more expensive than the open source/alternative routes, but in my professional opinion it’s money very well spent.

Time is money and it tends to save a good bit – and it tends to make support a whole lot less stressful.

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OriginalEXE
says

@ThemeBeans Out of interest, why did you move from forum solution?

I might be wrong but I work on a large support forum and it seems to me that we save a lot of time for having searchable content. Simple (and sometimes not so simple) customizations we provide for free are left in public and it saves a lot of time when request is either repeated in a new thread, or customer actually uses search and finds it.

So I was wondering, how do you deal with issue of having the same requests sent over, and did the number of tickets increase with moving to “closed”, more “personal” system.

1666 posts Chris Robinson
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contempoinc
says


I use a customized version of Woo’s SupportPress http://www.woothemes.com/products/supportpress/, its a great solution.
thanks for the tip (the link you sent is not working, but I guess you’re talking about this: http://demo.woothemes.com/supportpress/ ) I can’t see any ticket system it’s only a knowledgebase, isn’t it ?

It has a ticket system and knowledgebase

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