550 posts uouapps
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uouapps says

Hi

We are using 2 different ticket systems; one that we purchased on codecanyon and Ticksy

Both have issues and we would like to work with a reliable solution, that is simple and user-friendly

Which Ticket system do you use ? Thanks for your support

Cheers

UOU Apps

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Pirenko says

I don’t have any, but I know someone who’s really happy with Vanilla: http://vanillaforums.org/
I’m not sure if this is just a “regular” ticket system…

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contempoinc says

I use a customized version of Woo’s SupportPress http://www.woothemes.com/products/supportpress/, its a great solution.

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uouapps says

I don’t have any, but I know someone who’s really happy with Vanilla: http://vanillaforums.org/
I’m not sure if this is just a “regular” ticket system…

Obrigado, I’ll look into it but it seems to be covering multiple solutions not specialized in tickets Cheers & ate mais :)

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uouapps says

I use a customized version of Woo’s SupportPress http://www.woothemes.com/products/supportpress/, its a great solution.

thanks for the tip (the link you sent is not working, but I guess you’re talking about this: http://demo.woothemes.com/supportpress/ ) I can’t see any ticket system it’s only a knowledgebase, isn’t it ?

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uouapps says

any other alternatives?

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pixelgrade says

ZenDesk, desk.com or FreshDesk

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ThemeBeans says

I used VanillaForums in the past, was a heck of a not-so-good time. Moved to Desk.com and it’s been working great. It’s a bit of a mess to set up and establish, but once you’ve done that – you’re in the clear. I really wish they would have a decent starter “theme” besides the crap they give you at first. It’s also much more expensive than the open source/alternative routes, but in my professional opinion it’s money very well spent.

Time is money and it tends to save a good bit – and it tends to make support a whole lot less stressful.

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OriginalEXE says

@ThemeBeans Out of interest, why did you move from forum solution?

I might be wrong but I work on a large support forum and it seems to me that we save a lot of time for having searchable content. Simple (and sometimes not so simple) customizations we provide for free are left in public and it saves a lot of time when request is either repeated in a new thread, or customer actually uses search and finds it.

So I was wondering, how do you deal with issue of having the same requests sent over, and did the number of tickets increase with moving to “closed”, more “personal” system.

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contempoinc says


I use a customized version of Woo’s SupportPress http://www.woothemes.com/products/supportpress/, its a great solution.
thanks for the tip (the link you sent is not working, but I guess you’re talking about this: http://demo.woothemes.com/supportpress/ ) I can’t see any ticket system it’s only a knowledgebase, isn’t it ?

It has a ticket system and knowledgebase

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