176 posts
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NestoLab
says

I rate every now and then with a star, in the demo the theme always looks great, on your own website then not, or is very difficult to adjust or you only get limited help from the author, that are all reasons for a star with me.

1- For now i only provide HTML so the buyer need to have a little knowledge about HTML.
2- The downloaded template is looks the same as the demo but without the images and to replace the image is like copy/paste.
3- If you look at the page description you will find the rate is ( flexibility, customer services and customisability )
4- It’s coming soon so it’s not a huge template to get lost.
5- I’m satisfied with the template because i sold an extended license for it.
6- This 1 star comes from an exclusive author, so he do that on purpose.

This list if that buyer think like you :) so i answered it in steps

your opinion i must respect it, but don’t try hard to get your template/theme looks like the demo ( take it as easy as you can and you will get your theme as the demo ), take your time and read the documentation, if you can’t do something with the theme.

most of us here provide support but maybe we don’t have much time if we have a lot of buyer ( i know you need to finish the template as quick as you can ) but think again about it, if i sold 1000 sale for 1 template and i have only 100 buyer asking their questions and all need to be answered.

Just maybe the author need some time to answer your question.
237 posts
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An-Themes
says

I rate every now and then with a star, in the demo the theme always looks great, on your own website then not, or is very difficult to adjust or you only get limited help from the author, that are all reasons for a star with me.

I think almost all themes here comes with the .xml file ( demo included ), so, is like ” What you see is what you get, nothing more and nothing less ”.

4862 posts Community Mod Building awesome stuff for your mobile devices!
  • Provided great contribution to our forums
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Enabled
Moderator
says

Recently, had a purchase from a author, he requested help with a feature, I told him I’d test out and see, he didn’t even have patience and directly rated 1 star … honestly, lately, I’m starting to ignore the ratings all togheter.

929 posts
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Dream-Theme
says

To all fellow authors who concerned about 1 star ratings.
Let them be. https://www.youtube.com/watch?v=6wS5xOZ7Rq8 (warning, strong language).

712 posts
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+8 more
simonswiss
says

LOL – even the wonderful envato bundle gets the odd one-star rating like everyone else :-)

I would die to see the “reason behind that rating” comment :D

\\

1338 posts
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greenline
says

I would die to see the “reason behind that rating” comment :D

Reading the comments, you’ll find the most probable reason: no updates and no support. Even if on the bundle’s description page this is clearly stated, people keep asking about the lack of updates&support. :)

176 posts
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NestoLab
says

LOL – even the wonderful envato bundle gets the odd one-star rating like everyone else :-)

I would die to see the “reason behind that rating” comment :D

LOL
2320 posts
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Nitro_Themes
says

Honestly guys i think who ever rates a file 1 star is a clown. We had a 1 star rating only from this guy because he cannot figure things out on his own and there is lots of docs and an online video on how to set things up. He was asking for support and my partner is always quick to respond but this guy just did not appreciate the help i guess.

Most of our customers are happy and love our theme and support but this one guy kinda pissed me off.

This was his review.

Rating: 1 stars Reason: Documentation Quality Comment: Documentation is not good, does not explain anything. Support is not great also and certain things just don’t work. Not overly impressed.

Anyhow i am not gonna let this guy ruin my day.

Cheers

Lester

176 posts
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NestoLab
says

Honestly guys i think who ever rates a file 1 star is a clown. We had a 1 star rating only from this guy because he cannot figure things out on his own and there is lots of docs and an online video on how to set things up. He was asking for support and my partner is always quick to respond but this guy just did not appreciate the help i guess.

Most of our customers are happy and love our theme and support but this one guy kinda pissed me off.

This was his review.

Rating: 1 stars Reason: Documentation Quality Comment: Documentation is not good, does not explain anything. Support is not great also and certain things just don’t work. Not overly impressed.

Anyhow i am not gonna let this guy ruin my day.

Cheers

Lester

and in the description page you have 3 rates with 5 stars which all talking about customer support

But still my case is different :D but we all have the same problem

4862 posts Community Mod Building awesome stuff for your mobile devices!
  • Provided great contribution to our forums
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helps us moderate the forums
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Enabled
Moderator
says

LOL – even the wonderful envato bundle gets the odd one-star rating like everyone else :-)

I would die to see the “reason behind that rating” comment :D

\\

I hate it when i get 3000$ worth of stock that’s actually 100.000$ + worth of freelance for 20$ ... damn it! GRRRR!!!!!!!! 1 star! :D :D :D :D

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