576 posts PremiumLayers.com
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PremiumLayers
says

I know there are lots of theme authors and users around who might use one of the shared hosting packages of 1&1 and I’d like to share our ultra-negative experience with this hosting provider as I believe it might help some people to refrain making the same mistake we did. Now the story – we have been customers of 1&1 since 2009 and lots of our themes is hosted there. Today we are receiving an e-mail stating that our account has been suspended because of high traffic activity. No precaution before that, absolutely nothing, and only an e-mail with the awesome news that they are closing us. Talking to the customer service was just a waist of time – it’s as bad as their service. They literally told that they are not going to reactivate the account even for a day and we can feel free to initiate any lawsuit case. If you go to their shared hosting packages page, it’s clearly mentioned “Unlimited traffic” as one of the features. Turns out everything’s not as simple. In the contract there’s a “Usage abuse” point where it’s stated about resources limit used. Now we feel like a victim of false advertisement and it will take lots of time and resources to take the themes we have there to another, more professional hosting. Having this said, I’d highly recommend either to refrain from using the services of a company with such non-professional approach or make such points clear before buying a package or you risk to go through all the frustration and depressive experience like we did.

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2winFactor
says

Sorry to hear about that. I’ve had several customers with issues hosting with 1&1 too. I hope you find a better hosting partner.

Cheers,

Andre

576 posts PremiumLayers.com
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PremiumLayers
says

Thanks Andre! If you know / could recommend a good company I would be really grateful.

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2winFactor
says

If you’re only hosting WordPress, I recommend WPEngine. A little pricey but worth it IMHO.

Andre

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BroOf
says

I am a customer of 1&1. After reading your story I will change that. Unbelievable!

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Bedros
says

I know there are lots of theme authors and users around who might use one of the shared hosting packages of 1&1 and I’d like to share our ultra-negative experience with this hosting provider as I believe it might help some people to refrain making the same mistake we did. Now the story – we have been customers of 1&1 since 2009 and lots of our themes is hosted there. Today we are receiving an e-mail stating that our account has been suspended because of high traffic activity. No precaution before that, absolutely nothing, and only an e-mail with the awesome news that they are closing us. Talking to the customer service was just a waist of time – it’s as bad as their service. They literally told that they are not going to reactivate the account even for a day and we can feel free to initiate any lawsuit case. If you go to their shared hosting packages page, it’s clearly mentioned “Unlimited traffic” as one of the features. Turns out everything’s not as simple. In the contract there’s a “Usage abuse” point where it’s stated about resources limit used. Now we feel like a victim of false advertisement and it will take lots of time and resources to take the themes we have there to another, more professional hosting. Having this said, I’d highly recommend either to refrain from using the services of a company with such non-professional approach or make such points clear before buying a package or you risk to go through all the frustration and depressive experience like we did.

Sorry to hear that you’re having an unbelievably negative experience.
This is frustrating.
And they did this even without a warning?
REJECTED!

I hope you “fix” things as soon as possible.
Wish you the best of luck, and thanks very much for sharing your experience.
It is so hard to understand that those “so called” companies don’t know the importance of “mouth to mouth advertising”.
Now, who buys a hosting package from that company after reading this thread?
The behavior of those “companies” are really hard to understand.

3801 posts
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KrownThemes
says

Use A Small Orange: https://asmallorange.com/

It’s great and you can purchase a Cloud VPS server starting from $30 with free cPanel included. Great speed, incredibly awesome support and low downtime. I host my themes with them from a almost a year now and i’m pretty happy and satisfied about everything.

It’s not unlimited traffic though :D ..as you experienced, there are no such things..

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Makins
says

I’ve had bad experiences with 1&1 before and haven’t used them since, I can’t say my experience with GoDaddy was much better though!

I use IntoVPS now, but a VPS with them is unmanaged – so if you know a bit about servers, or are up for the challenge of learning about them, it’s a pretty good deal at $10/month :)

576 posts PremiumLayers.com
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PremiumLayers
says

If you’re only hosting WordPress, I recommend WPEngine. A little pricey but worth it IMHO. Andre

Thanks so much, will make sure to check it!

576 posts PremiumLayers.com
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PremiumLayers
says

I am a customer of 1&1. After reading your story I will change that. Unbelievable!

After another conversation with support and deleting one of the websites hosted there we were eventually be able to bring it back today. But still, if they were constructive from the beginning, there wouldn’t be so much frustration.

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