- Microlancer Beta Tester
- Author had a File in an Envato Bundle
- Author was Featured
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Sold between 100 000 and 250 000 dollars
I made an update to the preview of an item and now ( again ) the LIVE PREVIEW button is not showing 
- Attended a Community Meetup
- Australia
- Beta Tester
- Bought between 100 and 499 items
- Envato Staff
- Exclusive Author
- Has been a member for 3-4 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Support Staff
Code monkeys are looking at it now. Should be sorted today.
- Attended a Community Meetup
- Author had a Free File of the Month
- Author was Featured
- Blog Editor
- Bought between 50 and 99 items
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
- Exclusive Author
- Featured in a Magazine
Hey guys – Just a note that I officially have a ticket in for the devs. I’ll keep you posted here, and on Twitter.
Sorry for the troubles! We’ll get everything sorted out ASAP .
- Sold between 250 000 and 1 000 000 dollars
- Author was Featured
- Item was Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Bought between 10 and 49 items
- Referred between 200 and 499 users
- Exclusive Author
the only problem i’m having now is that the 590×300 preview image is not the one I had before but instead is being pulled from the 1st image of the list of screenshots. Should I just update my item with a new preview image to fix it?
I’m having the same problem. Will it be fixed soon? Or should I update my files, placing preview image as 1st image of the screenshots list?
- Author was Featured
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 4-5 years
- Item was Featured
- Referred between 10 and 49 users
- Sold between 100 000 and 250 000 dollars
- United States
I’m having the same problem. Will it be fixed soon? Or should I update my files, placing preview image as 1st image of the screenshots list?
I uploaded the 590×300 image again and placing that same image as the first screenshot just in case, and it works.
Not sure if placing it as the 1st screenshot is needed but i did it anyways.
- Sold between 250 000 and 1 000 000 dollars
- Author was Featured
- Item was Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Bought between 10 and 49 items
- Referred between 200 and 499 users
- Exclusive Author
I uploaded the 590×300 image again and placing that same image as the first screenshot just in case, and it works.
I did the same and it works. Thanks
- Attended a Community Meetup
- Author had a Free File of the Month
- Author was Featured
- Blog Editor
- Bought between 50 and 99 items
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
- Exclusive Author
- Featured in a Magazine
Hey guys – I’m going to file a ticket on this right now. You’re both correct; it seems that the system is using the first photo in the screenshots zip file as the item page image, rather than the dedicated option.
- Author had a File in an Envato Bundle
- Author was Featured
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Microlancer Beta Tester
- Referred between 10 and 49 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 10 000 and 50 000 dollars
ok seems like the preview image issue is fixed .. now how about the other one?
i updated one of my files when this whole thing was going on, and the live preview for that one isn’t showing, so should i re-upload the file?
- Has been a member for 3-4 years
- Sold between 100 and 1 000 dollars
- Exclusive Author
- Bought between 50 and 99 items
- Referred between 10 and 49 users
- United States
Hope you guys figure out what the bug is. It’s been down for me since late Monday night. I think the preview image now is pulling the 1st screenshot from the item’s screenshot zip, at least for my items. I was hoping to get more exposure too for featured author this week since all my files are in the javascript section.
I think they should feature you again once the bug is fixed.
- Author had a File in an Envato Bundle
- Author was Featured
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Microlancer Beta Tester
- Referred between 10 and 49 users
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 10 000 and 50 000 dollars
ok seems like the preview image issue is fixed .. now how about the other one? i updated one of my files when this whole thing was going on, and the live preview for that one isn’t showing, so should i re-upload the file?
anyone??
