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orangecounty says

the type of messages above are semi spam messages.

Is always someone who show up, post this outrageous message about how envato is all evil and he will not purchase anything anymore.

I’m quit sure is the same guy showing up at intervals.

Not to minimize the problem off course but if I look at my statement, I can see buyers purchasing projects that cost 20$ (perfect for deposit) and they pay 22$.

You are “quite” sure. Any statistics to back? Another marketplace seller trying to campaign against abolishing $2 “fees”.

I have followed this thread long enough to tell.

Oh wait, the sellers are afraid the “fees” starts eating into their profits one day if the payment rules start changing against their favor.

But hey, the king decides who he feeds. I see some things I don’t like, i just take my money else where :)

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VF says

The problem with these kind of threads is, experienced buyers and authors couldn’t grasp how a new buyer feels when they sign up and try to purchase their 1st item. You are assuming every new buyer should be already a master in purchasing stock items and come here only to purchase regularly; this expectation is wrong – especially when these marketplaces are quite popular and reachable through gazillion affiliate links.

I am pretty sure if Envato isn’t this much successful as of today, all the price / payment related difficulties might have solved 3-4 years back (through interface / information based solutions – not by losing money). In such case the members who doesn’t understand about difficulties of deposit system will realize how important it is to keep things easy.

I would say one thing. Our success should’t decide what we deny or allow to our customers. Keeping things efficient should be a standard thing and not to be left as a last / survival criteria.

Speach over :P

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mygeek911 says

For your information, I actually DID purchase that script today along with a theme from Themeforest. Between the two, I was able to come up with $59. I don’t imagine I’ll end up spending that additional $1 in my prepaid credit, but that is more palatable to me than the other ($2 surcharge for a $4 item).

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doru says

You are “quite” sure. Any statistics to back?

nope, this is not a scientific event and neither of us can take decisions in one direction or another.

was just expressing my opinion that at intervals someone who never purchase anything here show up and accuse everyone of bad business and evil plans to force him deposit dollars that he will never use it and he will in fact never purchase anything here.

This is suspect behavior, but again is my opinion, I don’t have access to logs to see what IP the persons connected from and anyway is not important as I’m one of those that is saying the problem they point out is real (not in the dramatic terms they present it :) with evil plans from envato) and it can be simple fixed by reformulating some words and be more clear about this policy for new users.

If you refer to the fact that people purchase items with additional 2 dollars when in theory it doesn’t make sense since you can just deposit that amount (example 40$ and they pay 42$ or 20$ and they pay 22$) the only statistic I can give you is my list of sales where this behavior is quite common. It is probably a proof that people don’t have time to bother with deposit then go back to find the item they chose or who knows. But is happening I can assure you.

2 posts
palmrepublik says

I realize this thread is quite old, but nonetheless I feel compelled to chime in as a potential new buyer (actually formally new buyer as I will not use this site now).

I discovered graphicriver.com recently as I was looking for a business form template for a new company I am starting. I have spent many thousands of dollars on other sites for freelancers, graphic elements etc., but wanted to scope out other sites to see what was available. I have also deposited large sums at these sites to pay for things, but could get my money back if I wanted to.

On the morning of Feb 17, after registering and searching graphicriver.com, I found an $11 item and then went to purchase it with Paypal. It was then and only then, was I hit with a $2 SURCHARGE – and it is a surcharge because their site says this!, so please any of you out there trying to spin it in some other way you need get away from this denial. I then read about this whole deposit thing and how you get the discounted price blah, blah, blah… please…

I immediately abandoned my purchase and then tried to find out more on the graphicriver.com site to see if there was an explanation for this surcharge and found little other than this forum which has been very helpful especially the clear thinking by orangecounty – I must also add that I was less than impressed by a number of opinions given by some of the sellers here as I found their rationale very self serving.

Actually, I was really pissed at the lack of transparency and way that this company has tried to use manipulative pricing tactics in order to serve their own needs and not of the customer. I decided to not to purchase the item and found a similar item on another site. Even though this other item was more than twice what the graphicriver price was I had no problem with this because they were transparent and honest in their pricing – no gimmicks, no fees, no bs!

Some of you sellers are probably of the mindset of “it’s only $2 so what’s the big deal?” I’ll tell you what the big deal is, some people just like honesty in their dealings with vendors and don’t like to feel cheated no matter how small the amount is (although a $2 surcharge on a $12 purchase is exorbitant no matter how you try to justify it and is almost tantamount to usury). Plane and simple it leaves a bad taste in your mouth. Luckily there are other choices and I decided to go elsewhere for my needs, thereby costing the seller his cut.

The unsettling thing here is, is that Envato has chosen to ignore this poor business practice and it’s business as usual for them not realizing that it is costing them business although it would be hard to quantify exactly. For me, however, I have no problem expressing my displeasure and let them know my thoughts shortly after this bad experience and wrote to them on their feedback form (as this response from their autobot shows)

do-not-reply@envato.com Feb 17 at 10:57 AM

To XXXXXXXXX@yahoo.com

We appreciate you taking the time to let us know of your troubles with the Envato Knowledgebase. We’ll get back to you if we have any follow-ups regarding your feedback.

Have a great day,

The Envato Knowledgebase Robot

Of course, they have not had the gumption to follow-up. Case closed.

So sellers, there you have it, a very real first person account of a potential buyer who refuses to be subjected to Envato’s badly conceived and executed purchasing policy. How many more of us are out there? More than you think and costing you sales … think about it.

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orangecounty says

Envato won’t bother.

Period.

I was the one who restarted this thread quite sometime ago and look where it got to now?

Envato is TOO BIG to fail so they won’t consider anything unless it makes them more profits.

Too proud to listen.

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Dzinc says

Hi guys, thank you so much for the valuable feedback, we are definitely listening, and constantly trying to improve. Rest assured that all the feedback above has indeed been passed on to the appropriate department.

Should you have any additional questions or require any further guidance, please do open a support ticket, and we’ll be glad to assist. Your patience is appreciated. Thank you once again.

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orangecounty says

Hi guys, thank you so much for the valuable feedback, we are definitely listening, and constantly trying to improve. Rest assured that all the feedback above has indeed been passed on to the appropriate department.

Should you have any additional questions or require any further guidance, please do open a support ticket, and we’ll be glad to assist. Your patience is appreciated. Thank you once again.

Hhhhhhhhhhhhhhhcckk-Puiiii! My foot

http://www.answerbag.com/q_view/1124478
2 posts
palmrepublik says

To Dzinc:

What an incredibly lame, disingenuous, and nothing more than a “cut and paste” reply – customer service at its finest I see.

A staff member has not been on this particular forum for months and now minutes after my comment, Dzinc posts a tripe reply because I also mentioned that I had sent in feedback and heard nothing?

Simply breathtaking in poor business practices. Orangecounty is right …. hubris is alive and well at Envato.

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Dzinc says

Hhhhhhhhhhhhhhhcckk-Puiiii! My foot http://www.answerbag.com/q_view/1124478

To Dzinc:

What an incredibly lame, disingenuous, and nothing more than a “cut and paste” reply – customer service at its finest I see.

A staff member has not been on this particular forum for months and now minutes after my comment, Dzinc posts a tripe reply because I also mentioned that I had sent in feedback and heard nothing?

Simply breathtaking in poor business practices. Orangecounty is right …. hubris is alive and well at Envato.

Hi again guys, while I can certainly sympathize with your frustrations (which have been forwarded to the appropriate department) unfortunately, such remarks do cross the transparent, polite, and fair boundaries stipulated by our Community Guidelines.

Once again, rest assured that we are indeed listening to the feedback here provided, however, it does not seem like this is the best place to have a productive and promising discussion, due to the behavior openly shown above, and so, this thread has been locked.

As mentioned, we do value and appreciate the feedback. Should you need any further assistance, please do open a support ticket. Thank you for your continued patience.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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