420 posts
  • Elite Author
  • Bought between 50 and 99 items
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  • Grew a moustache for the Envato Movember competition
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  • United Kingdom
Jaynesh says

Has it really come to this? Do we really have to start pasting our ticket ID in the forums to actually get a response?

SBZ-490-86913

4369 posts
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+3 more
Dzinc Staff says

Hi Jaynesh, just wanted to let you know that your ticket has been replied to. Thanks.

2263 posts Bird is the word..
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+3 more
jonathan01 says

Has it really come to this? Do we really have to start pasting our ticket ID in the forums to actually get a response? SBZ-490-86913

No you can tweet it also.

But seriously though, it does seem to be such a recurring issue these days, I now even have buyers who email me asking what to do to get support responses – Envato your house needs some staff.

445 posts
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iHelp says

I’m used to waiting an average of seven days to get a reply without getting too nervous. It’s like you order something, forget about it because it took so long and then be happily surprised as the package arrives :)

Well, they have my application on their desks :bashfulcute:
They just hired two afaik.

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snpthms says

Could you, please, also have a quick look at #JNN-463-15685? Thank you very much!

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