516 posts
  • Helped several times protecting Envato Market against copyright violations
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
+8 more
Jaynesh
says

Has it really come to this? Do we really have to start pasting our ticket ID in the forums to actually get a response?

SBZ-490-86913

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi Jaynesh, just wanted to let you know that your ticket has been replied to. Thanks.

2752 posts Bird is the word..
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Located in United States
+11 more
jonathan01
says

Has it really come to this? Do we really have to start pasting our ticket ID in the forums to actually get a response? SBZ-490-86913

No you can tweet it also.

But seriously though, it does seem to be such a recurring issue these days, I now even have buyers who email me asking what to do to get support responses – Envato your house needs some staff.

505 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Austria
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+2 more
iHelp
says

I’m used to waiting an average of seven days to get a reply without getting too nervous. It’s like you order something, forget about it because it took so long and then be happily surprised as the package arrives :)

Well, they have my application on their desks :bashfulcute:
They just hired two afaik.

11 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
snpthms
says

Could you, please, also have a quick look at #JNN-463-15685? Thank you very much!

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