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    Has referred 100+ members Has sold $40,000+ on Envato Market Has collected 10+ items on Envato Market Member of the Envato Team
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ChristineWilde Envato team says

Hey guys & gals,

I would love some advice on my themes as they all seem to be getting 4 star ratings. It’s really getting to me that people rate the theme without letting me know why they rate it low so I can improve them. I update my themes regularly and when ever a customer has a suggestion I add it in on request! My Rapture theme is going to be getting an update so it looks like my WP version this week, so hopefully that will help.

So any advice would be awesome!

Thanks, Christine

991 posts It's in the pipeline!
    Has sold $500,000+ on Envato Market Elite Author: Sold more than $75,000 on Envato Market Has been part of the Envato Community for over 5 years Sells items exclusively on Envato Market
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purethemes says

Don’t worry about it. 3 stars would be worrying, but 4 is good, most of buyers look at comments section and check how fast author is in giving support (or if he even do it). From my experience it doesn’t matter that much if your theme has 4 of 5 stars (I’ve got two, simillar in functionality, wp themes, and one is top seller with 4 stars, while the others wasn’t so succesfull but it has 5 stars rating)

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ChristineWilde Envato team says

Thanks Purethemes,

Many people have said not to worry about having 4 stars but I feel like it might be damaging to sales. I also feel like I could do better and improve the themes…

991 posts It's in the pipeline!
    Has sold $500,000+ on Envato Market Elite Author: Sold more than $75,000 on Envato Market Has been part of the Envato Community for over 5 years Sells items exclusively on Envato Market
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purethemes says

Unless Envato will make some modification to rating system (e.g some comment box while rating) we will be blind in that area. Some users might give you one star because they think that they owe you for couple of $, and you HAVE TO answer immediately, some are confused with source files because they don’t have enought knowledge required to modify theme, some just rated by mistake, there might be hundreds of reasons (of course I’m sure there are also users who think some theme deserves 1 star, and there’s nothing to argue about that), but you’ll never know.

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ChristineWilde Envato team says

Yeah I guess so. The rating system is a bit lame to be honest. Definitely needs a comment box, just so us authors can improve our themes to give the best we can! I don’t why I let it get to me so much, I guess you can’t please everyone.

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novalex says

Here’s a wild idea…
You could put a poll on your profile page, asking something like:
What should I improve on my themes:
1. The design
2. The code
3. More Features
etc…
And then you could narrow down the option with most votes, and so on and so forth.
Or you could just introduce a survey, but people get annoyed with long surveys.

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OrangeIdea says

Don’t worry about it. 3 stars would be worrying, but 4 is good

IMHO : 4 stars = fail.

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readactor says

IMHO : 4 stars = fail.

you know that “H” is from “Humble”, rite? ;)

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OrangeIdea says


IMHO : 4 stars = fail.
you know that “H” is from “Humble”, rite? ;)

I know that “H” is from “Humble”. My opinion is really humble. What wrong?

298 posts
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campuscodi says

The poll idea is a good way to get feedback. Try sending it via a newsletter or host it on your support forum so only your customers will answer.

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