5403 posts
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dtbaker
Moderator
says

4 starts is a great rating! :)

But if you would like to increase it, a very easy way is to provide email support to your customers. When answering a support query from a customer that has a “I love this theme! But…” question you can finish your reply with “Please rate my item from your downloads page.”

You can even include a link with the users name in it to make it easier for them.
eg: http://themeforest.net/user/NAME/downloads

By finishing your emails with this, you may get happier customers go and rate your item. As with most things, it’s only the users who have a problem that go back and leave a bad rating or comment. The people who have a great experience generally don’t bother coming back to leave a rating, so that’s why you should prompt happy customers to rate it from your support emails.

Hope that makes sense!

(ps: most of our items are 4 stars, so are most high selling themes on here, I wouldn’t worry too much)

1276 posts
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ChristineWilde
Envato team
says

4 starts is a great rating! :)

But if you would like to increase it, a very easy way is to provide email support to your customers. When answering a support query from a customer that has a “I love this theme! But…” question you can finish your reply with “Please rate my item from your downloads page.”

You can even include a link with the users name in it to make it easier for them.
eg: http://themeforest.net/user/NAME/downloads

By finishing your emails with this, you may get happier customers go and rate your item. As with most things, it’s only the users who have a problem that go back and leave a bad rating or comment. The people who have a great experience generally don’t bother coming back to leave a rating, so that’s why you should prompt happy customers to rate it from your support emails.

Hope that makes sense!

(ps: most of our items are 4 stars, so are most high selling themes on here, I wouldn’t worry too much)

Thanks for the advice dtbaker! I never thought about doing that! I should target the happy customers to boost my ratings. OK I ’ll be doing that from now on! :D

342 posts
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+1 more
CLINE123
says

4 starts is a great rating! :)

But if you would like to increase it, a very easy way is to provide email support to your customers. When answering a support query from a customer that has a “I love this theme! But…” question you can finish your reply with “Please rate my item from your downloads page.”

You can even include a link with the users name in it to make it easier for them.
eg: http://themeforest.net/user/NAME/downloads

By finishing your emails with this, you may get happier customers go and rate your item. As with most things, it’s only the users who have a problem that go back and leave a bad rating or comment. The people who have a great experience generally don’t bother coming back to leave a rating, so that’s why you should prompt happy customers to rate it from your support emails.

Hope that makes sense!

(ps: most of our items are 4 stars, so are most high selling themes on here, I wouldn’t worry too much)

dtbaker hit the nail on the head- those who had a good experience usually never bother to come back and leave a rating. I did this to him back in March 2011 when I had an issue that was solved over 4 emails with his Child Care Creative theme. I just checked- I didn’t leave a rating and I checked his emails to me and he forgot to put the ‘please rate’ reminder too. That reminder works though, as just last week another author helped me (I think it was Vamtam) and reminded me to rate the theme and I did so right away.

Anyway, my bad…and albeit a little late dtbaker, I gave your theme 5 stars :).

152 posts
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+2 more
seal
says

From my experience satisfied customers rarely give feedback. They do it if they are EXTREMELY pleased, like for example you solved a problem for them or something like that or if they are VERY disappointed.

The idea of dtbaker about including a link is very good actually when there is a email request for support

7 posts
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caulfieldltd
says

I see 4 stars as a good rating, it wouldn’t stop me from purchasing a theme. I tend to go by the users comments though, and the responses from the author.

238 posts I make pretty things.
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+6 more
guuthemes
says

Have just been hit with a nice 1 star rating from a buyer!! And as it’s a new theme with only a few ratings has knocked it down to (the kiss of death) 3 stars!!!

A little upset when you answer this guys questions in a timely manner (within 24 hours), login to his WordPress admin to check things over (to find they had not activated the theme!!!), and polite all the way.

It does suck big time!!

2735 posts Bird is the word..
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jonathan01
says

The ratings are useless information as we all know – however SOME buyers use them as a gauge and this is why it’s really important to get this year-after-year discussion put to bed by Envato either removing it or adding the comment form or one of the many other suggestions provided over the years.

Christine your work is good, your customer service is good – remember that the rating is an average so you could have 5 people vote 5 stars and one person vote 1 star because you wouldn’t do their work for them, or they clicked 1 star rather than 5 (it happens trust me), then there is the other author buys your file rates it 1 scenario.

All-in-all it’s just a useless thing right now for both buyers and authors.

As for 4 star=fail comment, it appears you have a 41% failure rate on your items if you truly believe anything less than 5 stars is a fail – I personally don’t.

@guuthemes – been there, sucks.

@bigdrunk – now that’s an intelligent buyer, read comments, ask questions etc.

Jonathan

62 posts
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cssignitervip
says

For some reason i think users should be able to rate 2 things. Theme quality and the author seperately. From what i see there are amazing themes in TF but their authors are rude and vice versa.

Just my $0,02

968 posts
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+9 more
Dream-Theme
says

For some reason i think users should be able to rate 2 things. Theme quality and the author seperately. From what i see there are amazing themes in TF but their authors are rude and vice versa. Just my $0,02

usually authors are not becoming rude without a cause…

24 posts
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+1 more
CanYigit
says

Maybe not so relevant but Christine i saw on one of your theme you asked your customers to contact with you if they’re thinking to rate the item below 5 stars. I was just wondering has anyone contacted you and stated any reasons and so on?

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