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sevenspark Moderator says

Just a heads-up for anyone who didn’t notice: thread was started 9 months ago :)

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Prothemeus says

It’s still relevant ;)

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sevenspark Moderator says

It’s still relevant ;)

I don’t disagree, but the responses addressing Christine specifically are a probably a bit unnecessary :)

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CanYigit says


It’s still relevant ;)
I don’t disagree, but the responses addressing Christine specifically are a probably a bit unnecessary :)

Thread came up and i just asked a relevant (or not so) question. that’s it :)

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ChristineWilde Envato team says

Maybe not so relevant but Christine i saw on one of your theme you asked your customers to contact with you if they’re thinking to rate the item below 5 stars. I was just wondering has anyone contacted you and stated any reasons and so on?

Hi CanYigit, I haven’t had anyone get in contact and specifically say they want to rate it less than 5 stars. I have had buyers threaten me with a below 5 star rating if I didn’t customise the theme for them. There are some very rude people out there and they don’t seem to understand we work around the clock fixing bugs and answering support questions.

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Dream-Theme says

[...] I have had buyers threaten me with a below 5 star rating if I didn’t customise the theme for them. [...]

Conclusions:

1. Some people are jerks.

2. Rating system needs improvements.

:)

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kotofey says


[...] I have had buyers threaten me with a below 5 star rating if I didn’t customise the theme for them. [...]

Conclusions:

1. Some people are jerks.

2. Rating system needs improvements.

:)

Ha-ha, it’s so true :)

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CanYigit says


Maybe not so relevant but Christine i saw on one of your theme you asked your customers to contact with you if they’re thinking to rate the item below 5 stars. I was just wondering has anyone contacted you and stated any reasons and so on?
Hi CanYigit, I haven’t had anyone get in contact and specifically say they want to rate it less than 5 stars. I have had buyers threaten me with a below 5 star rating if I didn’t customise the theme for them. There are some very rude people out there and they don’t seem to understand we work around the clock fixing bugs and answering support questions.

That’s just sad. Especially when customers use it as a threat. I was just wondering if that helps. We are all facing that kinds of situations. Well, good luck to all of us

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CODE9RS says

Hi :)

I totally agree with Dream-Theme, some people are jerks, master jerks hahahahaha

The rating system MUST be improved, but this probably will be a slow change since I think it’ll need be developed, tested, tested and when we talk about a +2 mi items, isn’t so easy as it looks hahahaha

But if you provide good support, you’ll probably have 4-5 stars in almost of your items, but you need to work hard :)

Regards, Rafael

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Unifato says

Does anyone has any idea if Envato considers making the so important changes in the rating system in the near future?

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