423 posts
  • Has referred 1000+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+3 more
krafti
says

are these buyers scammers or they just don’t read the description ? few days ago one of my buyers emails me asking how to open the psd file he bought with microsoft office…

oh man… too bad :D i tried to find out what happend at my past sale reversals or paypal frauds, but you get no real information. envato locked their accounts for a reason. i hope there will be a way soon to protect the designer here. i got no sale reversals this month.

244 posts
  • Has referred 100+ members
  • Has sold $10,000+ on Envato Market
  • Had an item featured in an Envato Pack
  • Made it to the Authors' Hall of Fame
+5 more
JRChild
says

I had someone emailing asking how to load a Photoshop action into Illustrator!!!


1 reversal for me today.

are these buyers scammers or they just don’t read the description ? few days ago one of my buyers emails me asking how to open the psd file he bought with microsoft office…

this reversal thing is damaging authors badly IMO. those people get the money back and keep the goods too.
44 posts
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
+1 more
thenewage
says

Will the main problem is always Fraud Some buyers buy items with hacked paypal account or cc And they published the item for free on the piracy websites and we get screwed twice first because our item been published for free second when the paypal account victim found out he ask for refund and there you go. and there’s nothing you can do about it “And Sorry For my stupid english”

227 posts
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
vinirama
says

if it’s possible if buyer still got the items after reversal ?

950 posts
  • Had an item that became a weekly top seller
  • Has sold $40,000+ on Envato Market
  • Pulled off some great moustache to raise money or awareness for Movember Australia
  • Helped several times protecting Envato Market against copyright violations
+8 more
EladChai
says

if it’s possible if buyer still got the items after reversal ?
\\
1852 posts Evolve or Dissolve!
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
+10 more
ShermanJackson
says

if it’s possible if buyer still got the items after reversal ?

Oh! yes, certainly…. in all cases no items are ever returned. How would that be possible?

114 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+1 more
Teo_nikif
says

I think there is a connection between 1star ratings, sale reversals without asking any kind of support from the author and hacked items. One day of the last month I had 6 sales in just half an hour, at first I was really excited but then I realized that there might be a fraud or something behind this incident. I guess I m gonna find out soon enough. Ooooo…. and the claims of envato staff that this is less than 1%... is total crap of course!!! (just like the known “we are working towards resolving the review ques problem”)

124 posts Happy to as an envato elite
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
GraphicArtist
says

If someone pay and download your item and after she/he request a paypal refund, you sell your item for free. Am I right?

+1

6742 posts
  • Provided great contribution to our forums
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
+14 more
KingDog
Envato team
says

Please see this thread for all the info and reasons behind reversals. Thanks!

341 posts Andre28 - Envato Elite Author
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in Italy
+6 more
andre28
says

1 reversal for me too…

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