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PaddyTaylor says

@SmoothThemes That is EXACTLY my point.

Fine if a file is faulty etc then buyers should be able to voice their issues and low ratings WITH EXPLANATION would allow them to do this and highlight to the author the problem again and hopefully they will fix it.

BUT at the same time it has to be a two way street and authors should have the right to appeal against low ratings that are completely unfair – requiring an explanation that is visibile would allow them to do this and for other potential buyers to see it was not justified.

I really hope your (and other ones similar) get resolved.

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Parallelus says


These concerns are unrelated to the topic. I don’t want this to turn into another debate over these same old issues. I was asking a very specific question with no intention of discussing the ethics of item support or justification for 1 star ratings.

There are plenty of topics already discussing (arguing) the difference in views between buyers expectations and author requirements with regard to support and updates. If that’s what you care about please seek out one of those threads and voice your opinions there.

Don’t be so rude.

Your thread is about ‘justification’ for 1 star ratings and I’m giving up my free time providing customer feedback on how we rate our purchases and what we consider justification for a 1 star rating.

I was not trying to be rude. You missed the point of the topic and my comments. I understand a buyers prerogative to give a 1 star rating. It happens, I know. I also do not agree with those that want to compel feedback for ratings (sorry other authors). Buyers can rate a theme however they like. I’m concerned with unethical behavior by other authors giving a 1 star rating to hurt their competition. That is the point of this thread. I’m wondering if other authors have seen a trend of 1 star ratings appearing immediately after reaching a 5 star average.

It’s not very often an item gets 30+ ratings and has a 5 star average. I happen to have an item that did and that’s how I was able to pick up on the activity. It may be a coincidence, but if it’s a trend that many have experienced that is less likely. That’s all I’m asking.

I never have complained about 1 star ratings. Look at my items and you will see that I get them too. I focus on doing good work and letting the 5 star ratings speak for themselves. You can look at my forum posts since my first day as an Envato author, I have never participated in a conversation on justification for 1 star ratings. I believe a customer has the right to give the rating they want and feel an item deserves.

I hope that helps clarify my original post.


The thread is not about 1 star rating but about 1 star rating from another author that wants to sabotage your item.

Yes, exactly. This is the point.


@Parallelus

- Why don’t we just forget about that 1-Star-Rating.. and collect 5-Stars-Ratings as much as we can. That disturbing trend will get buried. Buyers not blind.

- Is the trend only happen to you, Parallelus? Or it happens to other Elites too?

:grin:

I’m not concerned with 1 star ratings. I’ve never complained about them and that’s not what I’m doing now. I am looking for feedback to determine if something unethical is happening on the marketplace.

I don’t know if it happens to others. That’s the question this topic is asking. ;)

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familychoice says

You missed the point of the topic and my comments.

No I didn’t, I was fully aware of the original topic, but since there have been a whole host of comments about customer ratings, then I thought I’d add some detail on how I rate as a customer.

I notice you didn’t bite the head off other authors when they relayed their experiences of customer ratings so please don’t feel the need to give me a lecture on this matter either.

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candeed says

... I’m not concerned with 1 star ratings. I’ve never complained about them and that’s not what I’m doing now …

Okay then, I can see your point now… :grin:

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UnitedThemes says

Hi,

we have made the same experience with our Nevada Theme which has been launched in September last year. As far as we can say, 1 out of 10 customers rates you item. And our Nevada Theme was doing really well in first few days and then suddenly within a few hours ( 2-3 ) we received lots of ratings paired with sales at the same time and the theme went down to 4 Stars out of nowhere, no user complains before or any bug reports on the forums. It took a few days to recover the 5 Stars. We can’t say in which dimension it hurts the sales but it was a really bad feeling.

Best Regards UT

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cmoreira says

I had a similar situation once. Item selling well, 5 star rating appears. Fourth rating is 1 star. Not a single instance of negative feedback.

Yeah.. similar story with me.
The 1 Star Rating Bandit hits again? :)

But I’m confident that when the other buyers start rating (with the rating reminder emails) that 1 star rating will be insignificant for the overall average.

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PixelBin says

What it all comes down to is that if they bought your product, they can rate it however they want. You got their money and they have the freedom of speech to decide what they think of it. Your theme could bake them cookies while singing to them but maybe they don’t like that you used Arial for your theme options front-end and that, in their eyes, deserves a 1 star. There’s nothing you can do about it. The rating represents what the buyer thinks of your product, regardless of their thought process. There aren’t any rules for ratings and there shouldn’t be.

Other buyers should be smart enough to realize that a product with 50 5-stars and 5 1-stars is a good product, otherwise no one would ever buy from Amazon which is plagued with products that might have literally thousands of 5-star reviews praising the product and then a handful of idiots claiming everyone else is crazy and the product sucks. Guess what? It’s probably that person’s fault that the product isn’t effective, don’t you think? But there’s nothing you can do about it. They can say whatever they want about it since they bought it (but in Amazon’s case, I don’t think you had to have purchased an item to review it so it’s even worse than here).

TL;DR Quit worrying about it.

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Parallelus says

What it all comes down to is that if they bought your product, they can rate it however they want. You got their money and they have the freedom of speech to decide what they think of it. Your theme could bake them cookies while singing to them but maybe they don’t like that you used Arial for your theme options front-end and that, in their eyes, deserves a 1 star. There’s nothing you can do about it. The rating represents what the buyer thinks of your product, regardless of their thought process. There aren’t any rules for ratings and there shouldn’t be.

Other buyers should be smart enough to realize that a product with 50 5-stars and 5 1-stars is a good product, otherwise no one would ever buy from Amazon which is plagued with products that might have literally thousands of 5-star reviews praising the product and then a handful of idiots claiming everyone else is crazy and the product sucks. Guess what? It’s probably that person’s fault that the product isn’t effective, don’t you think? But there’s nothing you can do about it. They can say whatever they want about it since they bought it (but in Amazon’s case, I don’t think you had to have purchased an item to review it so it’s even worse than here).

TL;DR Quit worrying about it.

Sorry if you misunderstood this post, but it isn’t about legitimate customers giving 1 star ratings. I’m pretty specific in the original post that I don’t worry about them and understand that it’s a buyer’s prerogative to rate a product what they like.

The question is asking authors if they have noticed 1 star ratings that seem to be intentionally done to hurt an item’s overall rating, possibly by their competition and not a customer. Hope that makes sense. If you read the entire thread I’ve pointed out this distinction several times.

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PixelBin says


What it all comes down to is that if they bought your product, they can rate it however they want. You got their money and they have the freedom of speech to decide what they think of it. Your theme could bake them cookies while singing to them but maybe they don’t like that you used Arial for your theme options front-end and that, in their eyes, deserves a 1 star. There’s nothing you can do about it. The rating represents what the buyer thinks of your product, regardless of their thought process. There aren’t any rules for ratings and there shouldn’t be.

Other buyers should be smart enough to realize that a product with 50 5-stars and 5 1-stars is a good product, otherwise no one would ever buy from Amazon which is plagued with products that might have literally thousands of 5-star reviews praising the product and then a handful of idiots claiming everyone else is crazy and the product sucks. Guess what? It’s probably that person’s fault that the product isn’t effective, don’t you think? But there’s nothing you can do about it. They can say whatever they want about it since they bought it (but in Amazon’s case, I don’t think you had to have purchased an item to review it so it’s even worse than here).

TL;DR Quit worrying about it.

Sorry if you misunderstood this post, but it isn’t about legitimate customers giving 1 star ratings. I’m pretty specific in the original post that I don’t worry about them and understand that it’s a buyer’s prerogative to rate a product what they like.

The question is asking authors if they have noticed 1 star ratings that seem to be intentionally done to hurt an item’s overall rating, possibly by their competition and not a customer. Hope that makes sense. If you read the entire thread I’ve pointed out this distinction several times.

I didn’t specifically point it out but, yes, I understood exactly what you were saying and my word still stands. If I buy your theme, I can do whatever I want with it and rate it however I want. That being said, I don’t feel $40-50 is worth the minuscule chance of a buyer not buying your theme and buying mine, if our themes were competitors. And all of that being said, I have never done this nor will I ever because well, it sounds like a damn stupid idea.

Edit: To answer completely on topic, yes, this stuff happens all the time and I doubt the people who do it are getting anywhere so I’d say just let them be.

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Parallelus says

I didn’t specifically point it out but, yes, I understood exactly what you were saying and my word still stands. If I buy your theme, I can do whatever I want with it and rate it however I want. That being said, I don’t feel $40-50 is worth the minuscule chance of a buyer not buying your theme and buying mine, if our themes were competitors. And all of that being said, I have never done this nor will I ever because well, it sounds like a damn stupid idea. Edit: To answer completely on topic, yes, this stuff happens all the time and I doubt the people who do it are getting anywhere so I’d say just let them be.

Chill buddy. This is about raising awareness and starting a conversation. If there are ethical concerns on the marketplace they need to be discussed.

I didn’t interpret your comment as being to the issue, rather a general statement on “buyers gonna’ rate”, that’s all. No reason to blow a gasket over a post on a forum. It’s not a big deal. ;)

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