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doru says

As for the second list you’ve made of the threads that have been locked. Collis announced that the mandatory support is temporarily on hold due to more data being required and he also stated that anything is on the table. What does that mean? It may mean that the whole project will be scrapped, it may mean that several KEY features of the mandatory support will be completely rethought and remade to make authors more comfortable. Either way, those threads may indeed be relevant, or they may not be and you’ll just get members angry, revolted, about a thing that may not even happen at all or can be changed entirely. That thread indeed can be debated, but at what point since the certainty of it’s purpose is unclear? Understand our logic behind locking it?

I know the logic behind the locking threads. Is what I’m trying to explain to you. This logic had created a lot of animosity over the past two (maybe) years, when this locking threads spree had begun.

As long the community rules are respected then a thread should not be locked. If one user start to flame then delete his posts, or remove some words or warn him specifically over the rule he broken.

A community is not only when we all happy and puffy but also when problems show up.

For example, the second link with the letter to envato contains way more stuff than the support issue.

That message is not a flame but really something he feels about.

But what he got? locked thread and no answer from staff (in that thread)

Don’t know if he got an answer to his message anywhere else but if one wanted to answer him should had made it that thread where everyone could see it.

But we are running in circles. Since we just debating the same stuff over again I will stop here.

Also, even if I don’t tell this at every step, overall I really appreciate the work staff and volunteers mods do, to keep the forum cleans for everyone. I’m not saying all of you people are hitler. Hope it was clear, if not, really I’m not saying the community team is hitler.

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QBKL says

Either way, those threads may indeed be relevant, or they may not be and you’ll just get members angry, revolted, about a thing that may not even happen at all or can be changed entirely.

Enabled, with all due respect. I know you read the letter and you know that in that particular letter support was just ONE of the issues I was talking about. Mandatory support was indeed the last straw, the thing that made me tick and start expressing how I felt about the evolution of Envato Market lately. Closing in down dismissed much more than just the “on-hold” mandatory support issue. It’s a shame and it is still abusive as it was a gesture out of the scope of the reasoning you expressed in your original post. But don’t worry, as I said, it’s nothing personal, I know you and King were doing your jobs and I know that in a heated period for Envato, more critique is not easy to digest and can easily spark more flame. All in all that letter was read by 2000 people. It didn’t go unnoticed. Hopefully, Collis that appeared to want to read it, will actually read it and will make something out of it.

If not, my letter won’t be a huge problem. The problem will be that if the behavior doesn’t change, more and more letters will show up from different people. That’s how communities tend to act. Still, I hope it’s not too late to still have some faith and trust in Envato.

Best wishes, Alex

PS: Thanks doru for sticking up for the letter! Much appreciated!

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Enabled Moderator says

@Doru, I know you’re intentions are noble, so are mine, that’s why I went ahead and put this on the table to be discussed. As mentioned on page 2 of this discussion, this thead has no reason to be locked, if you feel a thread has been locked abusevely, either contact support, or post it here, and I say again, if needed, I will gladly explain the reasons!

@Alex there is no reason not to have faith in the comunity and as you noticed, your letter was read, as you yourself posted it on the second thread Collis posted. As for the reason that thread was locked, either for the fact that the relevancy changed due to the new post Collis made, or by the fact that it was heating up fast! Plus, there was a post there pointing to the new thread, and I’m sure there would’ve been members who would have debated the new thread Collis made on the open letter, which, would’ve been questions uncentralized. So, you have more or less 3 reasons to lock it down! There is no reason to lose faith in Envato, Envato is a one of a kind marketplace from a lot of standpoints and the forums can be called out as one of them. The rules of the forum were made using trial and error, and these in my humbe opinion should be respected just for that reason! We’ve had or share of scenarios on the forums and I’m sure staff drafted the rules based on those scenarios or possible outcomes from threads that heat up or are no longer ( or half ) relevant!

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doru says

ok, I was not clear, I need to be more specific. you are perfectly right in your example. But I will wait for one of these cases to show up and I will post here as example (if this thread thread don’t get locked meanwhile) I’ve seen examples in the past but forum search is broken, I can’t find them.

didn’t took long.

here is a recent locked thread that happened to be created by me

http://themeforest.net/forums/thread/just-had-this-idea-details-inside-the-thread/140977

thread got locked.

question had been censored (like really :) )

redirected to support.

amazing.

-positive points (question had been answered)

-negative points (no one knows what the question was except me)

If you are talking about a different case, might want to open up a ticket and report it, so that it can be investigated.

yes was referring to a different case, will wait here and see if staff want to know about this.

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Creattive says

didn’t took long.

here is a recent locked thread that happened to be created by me

http://themeforest.net/forums/thread/just-had-this-idea-details-inside-the-thread/140977

thread got locked.

question had been censored (like really :) )

redirected to support.

amazing.

-positive points (question had been answered)

-negative points (no one knows what the question was except me)

If you are talking about a different case, might want to open up a ticket and report it, so that it can be investigated.
yes was referring to a different case, will wait here and see if staff want to know about this.

Your post was censored because of the same reasons links to warez sites get removed. We do not want to advertise the behaviour described by you.

I have found the item you were talking about and reported it to support. (Ticket ID is 49361) This is what you should have done instead of spread the word and idea in public forums, especially since you know very well it is against the rules and you just want to play dumb to make your points clear.

Would have all been much easier for everyone if you had just contacted support.

And your last sentence just shows that you are trying to make the job of staff harder by not going the support route but insisting on them contacting you in public forums. Childish, imo, we know support is slow, but for this matter it is the channel we have to use.

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doru says

I have found the item you were talking about and reported it to support. (Ticket ID is 49361)
I will wait and see if the item you’ve reported to support will be removed or what will happen

my bet is on “nothing”


And your last sentence just shows that you are trying to make the job of staff harder by not going the support route but insisting on them contacting you in public forums.

if they don’t have nothing to do they will get fired. Do you want them to get fired?

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Enabled Moderator says


I have found the item you were talking about and reported it to support. (Ticket ID is 49361)
I will wait and see if the item you’ve reported to support will be removed or what will happen

my bet is on “nothing”


And your last sentence just shows that you are trying to make the job of staff harder by not going the support route but insisting on them contacting you in public forums.
if they don’t have nothing to do they will get fired. Do you want them to get fired?

On a sarcastic note. Should we leave warez links up for everyone to see and just lock the thread? :D

If your link had anything to do with copyrights, then yes, it will get locked, as stated in my first post on this thread!

Thanks Creative for stepping in on this! :)

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VF says

@Doru, don’t make moderator’s life harder. Always there going to be some authors doing wrong advertisements etc in their item (among 1000s of items, authors ). To handle that, the only proper channel is reporting it to support – regardless of support takes longer time to take actions – that’s the proper way.

Of course a new topic/thread may be required if that’s a common / recurring problem and there is no solutions found. In such case, the original post needs to have a tone of feedback / suggestion rather than being another trouble / Advertisement. Just my 2 cents.

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Creattive says

that is a different problem and you may want to open a new thread to discuss these kind of problems (no reaction to rule breaking, even after reporting it to support), just make sure you do not “advertise” the methods, so that readers might think “hey, that’s a cool idea, I do this too”.

Then you should be on the safe side and if that thread gets locked we really have a case where an open debate is prevented by staff.

With your last thread, the measurements done by staff was along the lines of the rules. So we cannot blame them for closing that thread and censoring your post.

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Creattive says

Thanks Creative for stepping in on this! :)

No problem, but could you kindly forward my ticket ID to support so that we can see appropriate measurements fast? You see this is important to Doru, and the whole community, as we have to take action against these kind of advertisings before the overall impression is you can have that for some time without getting your item soft disabled until you fixed the description.

BTW, the same author breaks the rules in all his item descriptions with a specific kind of links that are not allowed. They should be removed, too.

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