3 posts Design, Develop and WordPress
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $125,000+ on Envato Market
  • Located in China
+4 more
dedepress
says

The item support tab is a nice feature. BUT, the fact is a lot of users can’t see it, so I think maybe envato can add a notice section (allow author to customize it) to the top of the comments page, then the author will be able to tell the buyers “read support page first”, “only provide after-sales support for who have really purchased item rather than illegal downloaded our theme” etc.

628 posts WordPress Gurus!
  • Had an item that was trending
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
ThemeBeans
says

+1

Or a giant banner pointing them to your Support Forum/Center.

280 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
PrimaThemes
says

Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

3 posts Design, Develop and WordPress
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $125,000+ on Envato Market
  • Located in China
+4 more
dedepress
says

Thanks for remind this.


Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

628 posts WordPress Gurus!
  • Had an item that was trending
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
ThemeBeans
says

They still post.. lol

envatoproblems

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