3 posts Design, Develop and WordPress
    Has been part of the Envato Community for over 2 years Has referred 1+ members Has sold $125,000+ on Envato Market Has collected 1+ items on Envato Market
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dedepress says

The item support tab is a nice feature. BUT, the fact is a lot of users can’t see it, so I think maybe envato can add a notice section (allow author to customize it) to the top of the comments page, then the author will be able to tell the buyers “read support page first”, “only provide after-sales support for who have really purchased item rather than illegal downloaded our theme” etc.

455 posts WordPress Gurus!
    Has referred 200+ members Has sold $125,000+ on Envato Market Has collected 50+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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ThemeBeans says

+1

Or a giant banner pointing them to your Support Forum/Center.

280 posts
    Has referred 10+ members Has sold $40,000+ on Envato Market Has collected 10+ items on Envato Market Sells items exclusively on Envato Market
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PrimaThemes says

Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

3 posts Design, Develop and WordPress
    Has been part of the Envato Community for over 2 years Has referred 1+ members Has sold $125,000+ on Envato Market Has collected 1+ items on Envato Market
+2 more
dedepress says

Thanks for remind this.


Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

455 posts WordPress Gurus!
    Has referred 200+ members Has sold $125,000+ on Envato Market Has collected 50+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
+3 more
ThemeBeans says

They still post.. lol

envatoproblems

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