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dedepress says

The item support tab is a nice feature. BUT, the fact is a lot of users can’t see it, so I think maybe envato can add a notice section (allow author to customize it) to the top of the comments page, then the author will be able to tell the buyers “read support page first”, “only provide after-sales support for who have really purchased item rather than illegal downloaded our theme” etc.

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ThemeBeans says

+1

Or a giant banner pointing them to your Support Forum/Center.

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PrimaThemes says

Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

3 posts Design, Develop and WordPress
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  • Has sold $125,000+ on Envato Market
  • Has collected 1+ items on Envato Market
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dedepress says

Thanks for remind this.


Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

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ThemeBeans says

They still post.. lol

envatoproblems

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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