3 posts Design, Develop and WordPress
  • Bought between 1 and 9 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 100 000 and 250 000 dollars
dedepress says

The item support tab is a nice feature. BUT, the fact is a lot of users can’t see it, so I think maybe envato can add a notice section (allow author to customize it) to the top of the comments page, then the author will be able to tell the buyers “read support page first”, “only provide after-sales support for who have really purchased item rather than illegal downloaded our theme” etc.

419 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

+1

Or a giant banner pointing them to your Support Forum/Center.

279 posts
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users
PrimaThemes says

Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

3 posts Design, Develop and WordPress
  • Bought between 1 and 9 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 100 000 and 250 000 dollars
dedepress says

Thanks for remind this.


Actually, there is small alert/notice on the “Add a comment” form. This alert will be visible for buyer who has purchased current item.

419 posts WordPress Gurus!
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 200 and 499 users
  • United States
ThemeBeans says

They still post.. lol

envatoproblems

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