about author contact form and support requests

1. support request
2. presale question
3. other

+1

Nice idea

I think users will choose 2. for make kind of 1. questions, so we’ll receive all mails anyway. Maybe not. Anyway is a good idea just for difference the mail in the subject.

I think users will choose 2. for make kind of 1. questions, so we’ll receive all mails anyway. Maybe not. Anyway is a good idea just for difference the mail in the subject.

great idea

it’s a good idea at the first look, but:

1. Maybe an user is contacting you fo freelance work .

2. Maybe a potential buyer wants some details before he purchases one of your file.

3. There’s already something similar we have – everytime an user contacts you, you have the possibility in the email to see what files they bought from you (the only problem I have with that is that it’s visible only for 7 days).

4. If somebody who got your file from somewhere else contacts you and chooses option no. 2, you still have to read the email to see what it’s about before you ignore it, so it’s basically the same thing if you press on the link to see if the user has bought the file.

5. Also, that will make buyers think that support is mandatory and ask milions of questions and ask us to work fo free .

Just my opinion . Hope you don’t mind

EDIT : a great idea would be if a damn text editor would be inserted. I use writeArea(thatnks bitFade for sharing :D), but there are things that aren’t compatible with flashden tags (like strong versus b). I still can’t understand how a site so big (number 1 in the world) is using such a primitive way to edit HTML text…

EDIT again: br tag isn’t working.

1. Maybe an user is contacting you fo freelance work .

2. Maybe a potential buyer wants some details before he purchases one of your file.

3. There’s already something similar we have – everytime an user contacts you, you have the possibility in the email to see what files they bought from you (the only problem I have with that is that it’s visible only for 7 days).

4. If somebody who got your file from somewhere else contacts you and chooses option no. 2, you still have to read the email to see what it’s about before you ignore it, so it’s basically the same thing if you press on the link to see if the user has bought the file.

5. Also, that will make buyers think that support is mandatory and ask milions of questions and ask us to work fo free .

buyers already do that

Amen to that

Were its this text on that contact author form:

“All messages are recorded and spam is not tolerated. Your email address will be shown to the recipient.”

it will be nice to add this:

“Authors are encouraged to offer support to buyers, but are not bound to do so. If you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will either be fixed or a refund will be offered.”

and

“Items accepted to the Envato Marketplaces are intended to work without author support. Reviewers check each file for quality standards and thorough description so buyers do not need to contact the author to make the file work. While we encourage authors to provide free support, authors are not required to do so. This allows the marketplaces to keep item prices low, as otherwise the cost of a file would need to cover the time of the author to offer free support after sale.”

this its a matter of copy and paste from the help section of this site to the author page.

hmm.. the present method is already fine; we are able to see if the contacted person is our buyer or not.

If we have to find another useful feature, I would say a drop down on the form that asks to choose for which item the buyer contacts to get support or having question. Sometimes, the buyers purchases more than one item from the author and they do not mention about which item they are speaking. Some times that confuses and extends communication.