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Goldenbug
says

Hi, On 24th February I posted a new item to GR. After that I could see it on my profile page but last 4-5 days it wasn’t there. I’ve written down this issue to support but there is anything after that. I wanted to ask about my item and my message’s situation. is it possible to inform me please?

thank you.

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Dzinc
says

Hi goldenbug, can you please post the ticket ID? Thanks.

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Goldenbug
says

Ticket ID: HGP-469-81516

ty.

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harmonikas996
says

Hi, goldenbug!

Did you check spam folder in your mail acc?

Sometimes, mails from Envato are checked like spam. Regards!

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Goldenbug
says

Yes, i did. nothing there. my item also. where is my item?

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Dzinc
says

Hi goldenbug, just wanted to let you know that your ticket has been replied to, and your item is currently in the review queue. Your patience is appreciated. Thanks.

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Goldenbug
says

h,, again.

after 10 days I wondered again, what is going on there? if this is normal, okay cus I really don’t know whether 10 days is normal or not.

thanx

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