753 posts
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AdamGold
says

Hi, today I accidently clicked on “purchase” an item which costs 25$. Without something that ensures that I really want to buy, it just took the money out from my account. (25$ is important in my case)

I sent a support message, do you think they will do something about it?

Adam.

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CreativeStable
says

I kind of doubt you will get a refund, but that seems like something obvious that should be implemented in the system? I always expect there to be some sort of checkout/overview screen when purchasing.

Ive bought a theme here before but I cant remember the process, was a while ago :P

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BulkyCranium
says

Maybe if you don’t download it you might have a chance. When I buy themes, the download page marks the file as not downloaded yet until I click on the download link. So if you can prove to them that you don’t have the file yet\\ Who knows?

Good luck.

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degrama
says

Ya AdamGold has a point. I’ve bougth a few things lately and I can see how that might happen. However, very doubtful about a refund.

Let us know what they say!

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Reaper-Media
says

I’m certain they will give you a refund, just dont download the item ;)

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kailoon
Envato team
says

I bet they have a tracking system for the download link. So, if you do not download the item. I think the chances to get refund is pretty high.

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fuelthemes
says

If they can track the downloads of a user, they can refund it.

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themcman1
says

I’m pretty sure the page issues an alert dialogue which you have to confirm, or it does for me.

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AdamGold
says

Of course I didn’t download it, and I also told it to them. There is the text “No download yet” above the download button, so I guess there is a tracking system. Really hope for refund :(

4483 posts ThemeForest Senior Reviewer
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Ivor
Envato team
says

How could you accidentaly buy an item? :D OMG

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