753 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Had an item featured on Envato Market
+4 more
AdamGold says

Hi, today I accidently clicked on “purchase” an item which costs 25$. Without something that ensures that I really want to buy, it just took the money out from my account. (25$ is important in my case)

I sent a support message, do you think they will do something about it?

Adam.

217 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $5,000+ on Envato Market
  • Located in Canada
  • Has collected 1+ items on Envato Market
+1 more
CreativeStable says

I kind of doubt you will get a refund, but that seems like something obvious that should be implemented in the system? I always expect there to be some sort of checkout/overview screen when purchasing.

Ive bought a theme here before but I cant remember the process, was a while ago :P

58 posts
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
BulkyCranium says

Maybe if you don’t download it you might have a chance. When I buy themes, the download page marks the file as not downloaded yet until I click on the download link. So if you can prove to them that you don’t have the file yet\\ Who knows?

Good luck.

6 posts
  • Has collected 50+ items on Envato Market
  • Located in Canada
  • Has been part of the Envato Community for over 5 years
  • Sells items exclusively on Envato Market
degrama says

Ya AdamGold has a point. I’ve bougth a few things lately and I can see how that might happen. However, very doubtful about a refund.

Let us know what they say!

4335 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+10 more
Reaper-Media says

I’m certain they will give you a refund, just dont download the item ;)

1451 posts
  • Has referred 200+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+12 more
kailoon Envato team says

I bet they have a tracking system for the download link. So, if you do not download the item. I think the chances to get refund is pretty high.

1468 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 6 years
  • Has sold $250,000+ on Envato Market
+5 more
fuelthemes says

If they can track the downloads of a user, they can refund it.

7 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
themcman1 says

I’m pretty sure the page issues an alert dialogue which you have to confirm, or it does for me.

753 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Had an item featured on Envato Market
+4 more
AdamGold says

Of course I didn’t download it, and I also told it to them. There is the text “No download yet” above the download button, so I guess there is a tracking system. Really hope for refund :(

4388 posts ThemeForest Reviewer
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Member of the Envato Team
+12 more
Ivor Envato team says

How could you accidentaly buy an item? :D OMG

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by