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itsasquare
says

using chrome autofill starting today. :P

Got in touch with paypal, they said envato needs to cancel the unclaimed transfer. Lets see what envato says now. Hopefully this doesn’t turn into a long drawn out process, was so excited to get my first earnings.

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itsasquare
says
landonw said
I guess this is a time when you can say “I’m glad I’m not a top author”. You know, because it’d be a lot more money at stake.

That is for damn sure!

891 posts Envato Studio Communications Manager
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Jordan_M
Envato team
says

Hey itsasquare!

I just assigned the ticket you submitted to support to our finance team asking them to update the payout address :-)

They may contact you asking for more info, but shouldn’t be a prob :)

Jordan

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itsasquare
says
Jordan_M said
Hey itsasquare!

I just assigned the ticket you submitted to support to our finance team asking them to update the payout address :-)

They may contact you asking for more info, but shouldn’t be a prob :)

Jordan

Thank you, you guys rock!

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aaranmcguire
says

i would use a catch all email as well. that way you just get a email asking to claim the money.

DiogoRedinDevelopment
DiogoRedinDevelopment Recent Posts Threads Started
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DiogoRedinDevelopment
says

Hi,

First apologise myself for reopening this thread.

Recently I had a problem in which my PayPal account got limited. So basically I’m not allowed to receive money from anywhere.

Unfortunately, I already requested a withdraw from ThemeForest to my PayPal address (which is now “blocked”).

The withdraw will be processed on April 15th 2012, however I can’t cancel it in order to provide a different PayPal addess or my bank account details.

Is there any chance Envato could cancel the withdraw BEFORE April 15? I’m scared of thinking that I will lose the money. :/

Best Regards, Eduardo

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KingDog
Envato team
says

You’ll want to contact Support ThemesFever – http://support.envato.com/

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ShermanJackson
says

Would be awesome if the email sent after our withdrawl request included the actual email id. It would help those who have different email a/c’s for paypal .

e.g.: Hi Sherman, We’re just letting you know that we got your request to payout $xxxxx via paypal (email@email.com) to be processed on 15th April 2012 etc etc….

DiogoRedinDevelopment
DiogoRedinDevelopment Recent Posts Threads Started
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DiogoRedinDevelopment
says

Hi Kind Dong,

First think I did. Any idea of how much time it would take to answer the ticket? I wouldn’t have any problems to wait 1 month, but in this case I have a deadline, so I would hope the support team could take care of this as soon as possible. :) Thanks for the info btw.

Best Regards, Eduardo

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KingDog
Envato team
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Can’t say how long exactly. It is the long weekend, so things will be moving a little slower round these parts :)

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