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AndreiSmartik says

Hello to all. Now I’m crazy. I think most of all you know me as Smartik, a Themeforest author. But today when I tried to access again my account it said that my password was changed and then I tried to recover it, but he changed the email also. So. now I don’t know what to do.

I submited a ticket to “Envato support” and if somebody can do something asap, this will be good. Maybe to lock the account and investigate this issue. :crying:

My ticket ID: LJM-913-26340

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AndreiSmartik says

I imagine if your email address was changed, Envato would have sent an email to your old email confirming so. Look through your email archive. Tweeting https://twitter.com/envato will grab their attention quicker.

Yes I got an email, but there is only an advice to contact support if this action is not done by me. ((((

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jonathan01 says


I imagine if your email address was changed, Envato would have sent an email to your old email confirming so. Look through your email archive. Tweeting https://twitter.com/envato will grab their attention quicker.
Yes I got an email, but there is only an advice to contact support if this action is not done by me. ((((

Envato need to change this immediately if it is how I am reading this – it’s a useless email if it’s not a confirmation email (confirm to change email – if you don’t, it does not change), very bad practice, especially on a site where people earn money.

Jonathan

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M-Theme says

I think you may use the same password on other sites.

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tabvn says

Hey My friend, any good news from Envato ? i hope you will get your account back . It’s terrible if someone hacked and delete files :(

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tabvn says



I imagine if your email address was changed, Envato would have sent an email to your old email confirming so. Look through your email archive. Tweeting https://twitter.com/envato will grab their attention quicker.
Yes I got an email, but there is only an advice to contact support if this action is not done by me. ((((

Envato need to change this immediately if it is how I am reading this – it’s a useless email if it’s not a confirmation email (confirm to change email – if you don’t, it does not change), very bad practice, especially on a site where people earn money.

Jonathan

I agreed, ex: when we change or delete one of item we need a passcode that will sent via email and enter that passcode to verify and delete the file. same with if we want to change personal information. If no if account hacked we will lost all Items approved. :(

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nozza Envato team says

Hello to all. Now I’m crazy. I think most of all you know me as Smartik, a Themeforest author. But today when I tried to access again my account it said that my password was changed and then I tried to recover it, but he changed the email also. So. now I don’t know what to do.

I submited a ticket to “Envato support” and if somebody can do something asap, this will be good. Maybe to lock the account and investigate this issue. :crying:

My ticket ID: LJM-913-26340

I’ve taken a look at it for you. Please check your emails :)

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Nitro_Themes says

Sorry to hear that man, i hope all works out and you get your stuff back. We should have a secondary password to be able to change email info.

Cheers

Lester

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webdesignerart says

Its really bad :s

18 posts
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AndreiSmartik says

I think you may use the same password on other sites.
No I used this password only on Envato Marketplaces.

I’ve taken a look at it for you. Please check your emails :)
Thank you, replied.
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