3 posts
  • 6 Years of Membership
  • Affiliate Level 2
  • Collector Level 2
  • Exclusive Author
+1 more
DomainLoco
says

Not sure if anyone is having this issue, but I documented my client making a $100 deposit using my link and the affiliate page isn’t even recording the new user registration, just a single click through.

What gives? I’ve sent two support emails over the past week and NO reply has been issued.

3804 posts
  • Elite Author
  • Author Level 11
  • Trendsetter
  • 7 Years of Membership
+12 more
KrownThemes
says

Maybe the client visited the marketplaces before. Or used a different browser after he clicked your link.

1 post
  • 1 Year of Membership
  • Collector Level 2
BugFreeServices
says

.

3 posts
  • 6 Years of Membership
  • Affiliate Level 2
  • Collector Level 2
  • Exclusive Author
+1 more
DomainLoco
says

Nope, I was there when the link was clicked directly from my email for the first time. Waiting on a staff reply…

443 posts
  • Affiliate Level 7
  • Author Level 3
  • Beta Tester
  • Collector Level 4
+3 more
krafti
says

i know this too, solution is simple:

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

All affiliate related questions should go through our Support ticket system – https://support.market.envato.com/hc/en-us/requests/new

Thanks! :)

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