3 posts
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Trykkeriet
says

Hey there,

At work, we’ve experienced something really weird! On every Envato website the images are gone – it’s only when we’re on the network at work, because when we try from a mobile device (without wifi) it works fine.

It’s NOT a problem on any other site. The problem appears in any browser, on any computer connected to the wifi at work.

I have never seen anything like that before :S – Can anyone help us?

http://imgur.com/9eVXeR8

3 posts
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Trykkeriet
says

It seems to be all images hosted at: https://0.s3.envato.com/

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contrastblack
Envato team
says

Hi Trykkeriet,

The issue you are describing, particularly given the context of it not being identical from all your local internet access sources, is most likely related to the ISP set up at work. There is not much that can be done about it, aside from contacting the provider and asking them if they’re currently experiencing some DNS issues or have a specific block for that link set up.

That being said, I encourage you to open a ticket with us via http://support.envato.com so that this can be assigned to the appropriate staff for further investigation. Please be sure to mention Browser, OS, IP and any information that you deem relevant to the issue at hand, and someone will be in touch shortly.

Thank you! :)

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Trykkeriet
says

Thank you for your answer :) I contacted our Internet partner and asked them to check the DNS, and I hope for the best.

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contrastblack
Envato team
says

No problem! Let’s hope it gets sorted :)

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rnsloan
Envato team
says

Hey Trykkeriet,

We finally managed to locate the problem causing this issue and it is now fixed.

Thanks, Rowan

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