44 posts
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G_and_P says

Hey there. I just saw that all files from my portfolio are missing.. I had about 10 FL project files uploaded & approved few days ago…

Is it a bug or probably they were removed by some reason (just want to make sure if someone already had that problem before contacting the support)?

Thanks

301 posts
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Reachground says

No problem here. All my files are intact.

105 posts
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DodoWeb says

-

44 posts
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G_and_P says

Thanks!

Looks like I’ll have to contact the support anyway :)

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DiamondC says

Check your email address, there may be the answer to your question. But it really looks very strange.

44 posts
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G_and_P says

Well, I double-checked, but there was nothing new from Envato…

897 posts Community Officer
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Carmen Staff says

Well, I double-checked, but there was nothing new from Envato…

Hi G_and_P, I suggest you contact support as soon as possible as there may be many reasons as to why your files are not appearing. The sooner we know about it, the sooner we can fix it. :) I hope all goes well. Carmen

44 posts
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Bought between 1 and 9 items
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  • Bulgaria
G_and_P says

Thanks Carmen,

I’m going to submit a ticket today.

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