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jfsocial says

Refund Request

Hello anyone dealing solving problems of buyers ? I sent a ticket received no response. Everyone complains about the problems he has with the template,I asked several times to provide what wrote on sale *Delivered with “QuickStart Package”

Not Delivered with “QuickStart Package”,delivered with akeeba back ….which also has problems is not stable. Meanwhile I have to buy another template of course from another developer,here just waiting refund.

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laranz says

Hi,

If the problem is Valid, you can contact envato support, http://support.envato.com/index.php?/Tickets/Submit explain them, and they will take care :)

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jfsocial says

I sent mail 1/2 day but I see no no answer.

When someone asks the developer for quickstart not akeeba backup quick start you know the answer ( no problem I install it for you ) ha ha….nobody wants you to install it everyone will want to give them quickstart joomla files.

I talked to another develope for template I am waiting for my refund money.

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laranz says

Hi,

Maybe support is delayed/closed for holidays :) I don’t know about Joomla, All the best :)

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jfsocial says

No response even one replay to my email,great support on ( themeforest.ne )hmmmmm I do not know what I say !

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KingDog Staff says

If you’ve opened a Support ticket, Support will be replying to you. Reply times may be running a bit longer due to the holiday break. Please be patient and check your spam folder in case their replies get caught in there as well. Thanks!

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AlexFjord says

EDIT Travis beat me to it

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jfsocial says

Hit me with a message asking me again evidence,ha ha….I email detailed pictures I hope you did not have to process them in photoshop with arrows or with videos made in adobe after effect .

You will not check files before they approve on your website ??? I understand that anyone can put what they want here, guilty is one who buys.

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jfsocial says
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themeforestmemberx says

Why you closed the account ” jfsocial “

“Your Envato marketplace account has been automatically disabled. This happens when an associated paypal transaction has been disputed or reversed on that account.”

Now I will have to ask for refund at all template that was in my account here ? Because now I do not have access to anything I’ve bought.

Problem is open for this template http://themeforest.net/item/huedtheme-responsive-virtuemart-joomla-template/6386948?WT.ac=category_thumb&WT.seg_1=category_thumb&WT.z_author=iconsys

Here a template that has the quickstart http://themeforest.net/item/eventus-responsive-event-joomla-template/6369836?WT.ac=category_thumb&WT.seg_1=category_thumb&WT.z_author=dhsign not like the one above that has a backup made ??with this program https://www.akeebabackup.com/products/akeeba-backup.html

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