ThemeForest

Anyone Else experienced money loss/amount disappearance?

364 posts Onuro
  • Bought between 10 and 49 items
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iProThemes says

My account balance had some money in it. But now it has went low to $10. about $150 has been just disappeared.

Anyone else experienced this, any does anyone know why?

80 posts
  • Bought between 10 and 49 items
  • Denmark
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 100 and 1 000 dollars
mads says

Have not experienced anything like this, no. But it’s a big issue if what you say is true. You could’ve been lured into giving your account details out, and then maybe someone requested a payout? But in that case it’s weird that you still have $10…

364 posts Onuro
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 100 and 199 users
  • Sold between 50 000 and 100 000 dollars
  • United Kingdom
iProThemes says

The thing is, even if I was jacked, I can see the past payouts/withdrawals. There’s also no record of that. My money just became air.

And yes I think it’s a big issue.

109 posts
  • Bought between 10 and 49 items
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  • Has been a member for 5-6 years
  • Netherlands
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars
Steven_B says

Send a ticket to support they maybe can clear this up

364 posts Onuro
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 100 and 199 users
  • Sold between 50 000 and 100 000 dollars
  • United Kingdom
iProThemes says

Yeah I just did. I hope it was a slight technical issue. Still, if it was technical, I might wonder why it was only me affected..

4859 posts
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MarkBrodhuber staff says

Its possible that it was a tech issue. I have never really heard of this happening before…I’m sure support with get this worked out for you.

2529 posts
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+8 more
JeffreyWay moderator says

How strange. Don’t worry, we’ll figure this out.

364 posts Onuro
  • Bought between 10 and 49 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 100 and 199 users
  • Sold between 50 000 and 100 000 dollars
  • United Kingdom
iProThemes says

Thank you guys.

I just figured this happened right after I received a new referral comission. Which is currently my only balance lol.

171 posts
  • Sold between 10 000 and 50 000 dollars
  • Referred between 100 and 199 users
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Exclusive Author
  • United States
clarklab says

It just happened to me too. Missing some money, sending a support ticket now.

171 posts
  • Sold between 10 000 and 50 000 dollars
  • Referred between 100 and 199 users
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Exclusive Author
  • United States
clarklab says

Ticket submitted. Needless to say, this is a major problem. I’m only missing $42, but the fact my money can just disappear is just completely unacceptable.

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