My account balance had some money in it. But now it has went low to $10. about $150 has been just disappeared.
Anyone else experienced this, any does anyone know why?
- Bought between 10 and 49 items
- Denmark
- Exclusive Author
- Has been a member for 4-5 years
- Sold between 100 and 1 000 dollars
Have not experienced anything like this, no. But it’s a big issue if what you say is true. You could’ve been lured into giving your account details out, and then maybe someone requested a payout? But in that case it’s weird that you still have $10…
The thing is, even if I was jacked, I can see the past payouts/withdrawals. There’s also no record of that. My money just became air.
And yes I think it’s a big issue.
Send a ticket to support they maybe can clear this up
Yeah I just did. I hope it was a slight technical issue. Still, if it was technical, I might wonder why it was only me affected..
- Lead Reviewer
- Envato Staff
- United States
- Exclusive Author
- Has been a member for 5-6 years
- Sold between 5 000 and 10 000 dollars
- Author was Featured
- Item was Featured
- Attended a Community Meetup
Its possible that it was a tech issue. I have never really heard of this happening before…I’m sure support with get this worked out for you.
- Attended a Community Meetup
- Author had a Free File of the Month
- Author was Featured
- Blog Editor
- Bought between 50 and 99 items
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
- Exclusive Author
- Featured in a Magazine
How strange. Don’t worry, we’ll figure this out.
Thank you guys.
I just figured this happened right after I received a new referral comission. Which is currently my only balance lol.
It just happened to me too. Missing some money, sending a support ticket now.
Ticket submitted. Needless to say, this is a major problem. I’m only missing $42, but the fact my money can just disappear is just completely unacceptable.
