ThemeForest

Anyone Else experienced money loss/amount disappearance?

364 posts Onuro
  • Has been a member for 4-5 years
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Elite Author
  • Bought between 10 and 49 items
  • United Kingdom
  • Referred between 100 and 199 users
iProThemes says

My account balance had some money in it. But now it has went low to $10. about $150 has been just disappeared.

Anyone else experienced this, any does anyone know why?

4 years ago
80 posts
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Bought between 10 and 49 items
  • Denmark
mads says

Have not experienced anything like this, no. But it’s a big issue if what you say is true. You could’ve been lured into giving your account details out, and then maybe someone requested a payout? But in that case it’s weird that you still have $10…

4 years ago
364 posts Onuro
  • Has been a member for 4-5 years
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Elite Author
  • Bought between 10 and 49 items
  • United Kingdom
  • Referred between 100 and 199 users
iProThemes says

The thing is, even if I was jacked, I can see the past payouts/withdrawals. There’s also no record of that. My money just became air.

And yes I think it’s a big issue.

4 years ago
109 posts
  • Has been a member for 4-5 years
  • Exclusive Author
  • Sold between 100 and 1 000 dollars
  • Bought between 10 and 49 items
  • Netherlands
  • Referred between 1 and 9 users
Steven_B says

Send a ticket to support they maybe can clear this up

4 years ago
364 posts Onuro
  • Has been a member for 4-5 years
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Elite Author
  • Bought between 10 and 49 items
  • United Kingdom
  • Referred between 100 and 199 users
iProThemes says

Yeah I just did. I hope it was a slight technical issue. Still, if it was technical, I might wonder why it was only me affected..

4 years ago
4750 posts
  • Has been a member for 5-6 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Tutorial to a Tuts+ Site
  • Attended a Community Meetup
  • Envato Staff
  • Site Manager
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  • Exclusive Author
  • Sold between 5 000 and 10 000 dollars
  • Bought between 50 and 99 items
  • United States
  • Referred between 1 and 9 users
MarkBrodhuber says

Its possible that it was a tech issue. I have never really heard of this happening before…I’m sure support with get this worked out for you.

4 years ago
MarkBrodhuber is an Envato staff member
2524 posts
  • Has been a member for 3-4 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Tutorial to a Tuts+ Site
  • Attended a Community Meetup
  • Interviewed on the Envato Notes blog
  • Envato Staff
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  • Author had a Free File of the Month
  • Blog Editor
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 50 and 99 items
  • United States
  • Referred between 10 and 49 users
JeffreyWay says

How strange. Don’t worry, we’ll figure this out.

4 years ago
JeffreyWay is a moderator
364 posts Onuro
  • Has been a member for 4-5 years
  • Exclusive Author
  • Sold between 50 000 and 100 000 dollars
  • Elite Author
  • Bought between 10 and 49 items
  • United Kingdom
  • Referred between 100 and 199 users
iProThemes says

Thank you guys.

I just figured this happened right after I received a new referral comission. Which is currently my only balance lol.

4 years ago
171 posts
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 100 and 499 items
  • United States
  • Referred between 100 and 199 users
clarklab says

It just happened to me too. Missing some money, sending a support ticket now.

4 years ago
171 posts
  • Has been a member for 3-4 years
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Bought between 100 and 499 items
  • United States
  • Referred between 100 and 199 users
clarklab says

Ticket submitted. Needless to say, this is a major problem. I’m only missing $42, but the fact my money can just disappear is just completely unacceptable.

4 years ago
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