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designcise says

lol alright, hope the nudge was felt in aussie land .. it’s really taking too long, longer than i expected ..

are new tickets being dealt timely? because i need some other stuff sorted out as well .. and i’ve been under the impression that the support system is being fixed or something .. let me know .. thanks

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designcise says

I just wanted to report that the issue was finally taken care of .. thank you Travis

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KingDog Envato team says

Awesome to hear that! And you have my apologise, it should have never taken that long. I think it was the perfect storm of issues that got in the way. Glad to hear it’s solved now :)

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designcise says

3 days ago i replied to the email i received .. i hope it doesn’t take another month till i hear back from someone ..

travis can you give them another nudge? because this is getting very frustrating for me

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CreatingDrew says
designcise said
3 days ago i replied to the email i received .. i hope it doesn’t take another month till i hear back from someone .. travis can you give them another nudge? because this is getting very frustrating for me

This was a very specific and more complex issue which is why it took longer, plus it ended up being assigned to someone who was away unknowingly.

Anyway, I don’t see any tickets over 2 days old, meaning it’s assigned to a specific staff member. What’s the ticket ID? I’ll be happy to nudge whomever needed.

Oh, and yes, we actually do need sleep from time to time; we’re human and make mistakes too :)

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designcise says

yes drew .. everyone needs too sleep, but not hibernate for a month :)

i’ll drop you an email via your profile page in a bit .. thanks

btw i was wondering ever since i started this thread when you’d popup lol

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designcise says

sent.

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CreatingDrew says
designcise said
sent.

Thanks, got it and looking into it now. I didn’t see this thread earlier but I’d like to invite you to contact me via my profile page anytime an issue like this comes up and I’ll do what I can to help :)

Edit – I don’t see any new reply from you on this ticket, I’ll reply to your email via my contact form with more info and we’ll get this worked out.

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designcise says

i’m going to bookmark your profile lol because people can be hard to find around here .. maybe there needs to be a ‘peoples search bar’ as well (not sure if there’s one) :p

anyway, thanks .. i’ve replied to your email .. i have to say it’s very strange my reply to that email didn’t go through ..

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