291 posts JoomFX.com
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joomfx
says

I never had refunds and I have a difference of 95 sales.

I also never had a refunded sale and the Earnings Page shows 3 sales less than my Profile Page.

2065 posts Don't Worry, Be Happy
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FinalDestiny
says

I have a difference of 21 sales and I didn’t have any refund as well

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rendertom
says

Having the same issue. What happened?

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loreleyyy
says

I’ve had a dig around and this is correct. The profile page is incorrectly including refunded sales in the sales count. I’ve let the finance devs know so they can look into it.

I never had any refunded sales, so there’s probably another reason for the sales count difference.

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Bedros
says

Also, Clickthroughs count seems not ticking anymore. (at authors’ earnings page)

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compactcode
says

Ok, sounds like there might be some other issues at play. I’ll have a look when I get to work in the morning.

293 posts
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candeed
says

Also having same earning issue here.. Please kindly check. Thanks

429 posts Powered by Two Little Angels
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kinzi21
says

Ok, sounds like there might be some other issues at play. I’ll have a look when I get to work in the morning.
Hi, I have an issue called ‘sale reversal’ status on my earning statement which deduct $5.04 from my today’s earning. Is there any refund request from a buyer cos I have no prior notification if it really happens, or simply just a glitch?
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EladChai
says

I also lost a few bucks. Statement shows different amount of sales/earnings from the earnings tab.

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compactcode
says


Ok, sounds like there might be some other issues at play. I’ll have a look when I get to work in the morning.
Hi, I have an issue called ‘sale reversal’ status on my earning statement which deduct $5.04 from my today’s earning. Is there any refund request from a buyer cos I have no prior notification if it really happens, or simply just a glitch?

That sounds like a separate issue to the sales count mismatch. I’ve asked the support team to look into this and they will get back to you.

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