1731 posts
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gbs says

I also never had a refunded sale and the Earnings Page shows 3 sales less than my Profile Page.

Me too. Just only notice it some mins ago.

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TanyDi says

I noticed that for 1st May according Statement page I have 6 sales but on Earnings page I see only 5 sales and count of my sales on Profile page is increased with 5 sales not with 6 sales. A few days ago I saw on Earnings page that my sales for October 2012 are less with 1 sale but on profile page everything was ok. As a result of today’s error, sales on my profile page are not correct.

Any ideas what to do ?

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JenniMcCarthy says

My Earnings Page shows that the sales and $ amount totals for March are both wrong but the rest of the months are correct…..hmm.

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compactcode says

We have deployed some changes that should fix the discrepancy.

806 posts We're a nice team!
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ThemeFocus says

We have deployed some changes that should fix the discrepancy.

Great! I had view it’s changed! :)

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VF says

We have deployed some changes that should fix the discrepancy.

What is the actual reason for the difference? Glitch resides on profile page or the earnings page?

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compactcode says


We have deployed some changes that should fix the discrepancy.
What is the actual reason for the difference? Glitch resides on profile page or the earnings page?

The actual reason was as I said earlier, the profile page includes refunds and the earnings page (temporarily) didn’t.

Most authors are unaware that they actually have several purchases that have been refunded. In those cases Envato has chosen to wear the the cost of these refunds and not pass them on to the authors.

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rendertom says

Yeap, all looks good now. Thank you for fixing this issue.

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KR_Music says

My lost track-sale is back! Now ALL is correct! Thanks compactcode!!!

2263 posts Bird is the word..
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jonathan01 says
Most authors are unaware that they actually have several purchases that have been refunded. In those cases Envato has chosen to wear the the cost of these refunds and not pass them on to the authors.

Actually this policy has changed:

http://themeforest.net/forums/thread/update-dealing-with-reversed-purchases-/96939
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