1764 posts
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+2 more
gbs
says

I also never had a refunded sale and the Earnings Page shows 3 sales less than my Profile Page.

Me too. Just only notice it some mins ago.

1168 posts
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+3 more
TanyDi
says

I noticed that for 1st May according Statement page I have 6 sales but on Earnings page I see only 5 sales and count of my sales on Profile page is increased with 5 sales not with 6 sales. A few days ago I saw on Earnings page that my sales for October 2012 are less with 1 sale but on profile page everything was ok. As a result of today’s error, sales on my profile page are not correct.

Any ideas what to do ?

67 posts
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  • Located in United States
  • Has sold $1,000+ on Envato Market
+2 more
JenniMcCarthy
says

My Earnings Page shows that the sales and $ amount totals for March are both wrong but the rest of the months are correct…..hmm.

22 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 5 years
compactcode
says

We have deployed some changes that should fix the discrepancy.

821 posts We're a nice team!
  • Became a Top 20 Author of the Month
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  • Elite Author: Sold more than $75,000 on Envato Market
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+11 more
ThemeFocus
says

We have deployed some changes that should fix the discrepancy.

Great! I had view it’s changed! :)

6226 posts
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  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+12 more
VF
says

We have deployed some changes that should fix the discrepancy.

What is the actual reason for the difference? Glitch resides on profile page or the earnings page?

22 posts
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 5 years
compactcode
says


We have deployed some changes that should fix the discrepancy.
What is the actual reason for the difference? Glitch resides on profile page or the earnings page?

The actual reason was as I said earlier, the profile page includes refunds and the earnings page (temporarily) didn’t.

Most authors are unaware that they actually have several purchases that have been refunded. In those cases Envato has chosen to wear the the cost of these refunds and not pass them on to the authors.

243 posts
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+6 more
rendertom
says

Yeap, all looks good now. Thank you for fixing this issue.

207 posts
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+2 more
KR_Music
says

My lost track-sale is back! Now ALL is correct! Thanks compactcode!!!

2749 posts Bird is the word..
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+11 more
jonathan01
says
Most authors are unaware that they actually have several purchases that have been refunded. In those cases Envato has chosen to wear the the cost of these refunds and not pass them on to the authors.

Actually this policy has changed:

http://themeforest.net/forums/thread/update-dealing-with-reversed-purchases-/96939
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