1488 posts Determined to give you nothing but the best!
  • Had an item that was trending
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
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+12 more
mrcharlesbrown
says

Which of these two forms makes customers to feel more satisfied with their choices, to bring them to buy from you next time?

The quality of your time and quality support (when needed) are the two things I think that can make a buyer to revisit your portfolio and buy more items from you because they are sure of what they are paying for.

1162 posts
  • Had an item that became a weekly top seller
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  • Had an item featured in a magazine
  • Won a Most Wanted contest
+10 more
RafaelOliveira
says

Thank You so much! is the first headline of all my help files, I want the customer to know that I really care on every purchase :)
Don’t know if it affects my product value or not, but this is something I’ll never change.

32 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Tiguan
says

The quality of your time and quality support (when needed) are the two things I think that can make a buyer to revisit your portfolio and buy more items from you because they are sure of what they are paying for.
We not discuss here the general criteria to bring customers back, but thanks for your fair opinion.
539 posts
  • Sells items exclusively on Envato Market
  • Has collected 100+ items on Envato Market
  • Has referred 1+ members
  • Helped protect Envato Market against copyright violations
+2 more
-bianca-
says
Which of these two forms makes customers to feel more satisfied with their choices, to bring them to buy from you next time?
As a buyer and as a marketing/communications professional I would definitely choose the ‘thank you’ quote prior to the ‘congratulations’ one. The buyers already have chosen for your product and don’t need extra convincing. I would think: What and why? Also appreciating your buyer,by communicating thank you, builds your reputation as an author (among other things of course). So definitely thank you :)
215 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+5 more
volumens
says

I think it sounds a bit cocky to say that to a buyer. Anyways, I am always genuinely thankfull when someone buys one of my items.

330 posts Keeping Things Simple
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Has been part of the Envato Community for over 3 years
+10 more
cmoreira
says

Yes, I say ‘Thank you for purchasing my plugin’. I don’t think it’s a cliche. Like many have said, I really am thankful :) Usually, when they contact me because they found an issue or a bug, I also say something along the lines «I’m Sorry for this setback, (etc) ». I think it’s polite and makes sense.

90 posts
  • Has referred 200+ members
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  • Has collected 100+ items on Envato Market
  • Became a Top 20 Author of the Month
+8 more
Net-Labs
says

I’m One of the ones always saying thank you and for 2 reasons.

1. I’m thankful With all this digital mash, it sometimes remains a wonder that someone gets to my theme any way.

2. To show emotion. When someone ask about something and you answer their question it can easily sound to them as if you’re rude, because typing strips emotion from discussions. By starting with a thank you it shows the buyer that I’m not rude or trying to brush them of with my answer, i even took time to say thank you.

581 posts PremiumLayers.com
  • Has referred 10+ members
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  • Has been a beta tester for an Envato feature
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+6 more
PremiumLayers
says

Thank you so much for purchasing my work, do u want me to wash ur car ?

68 posts
  • Made it to the Authors' Hall of Fame
  • Had an item that became a weekly top seller
  • Has sold $10,000+ on Envato Market
  • Has referred 1+ members
+5 more
klerith
says

Imagine buying a Big Mac and as you hand over your mney the spotty kid shouts

CONGRATULATIONS

You would wanna punch him in the face lol

That’s hilarious XDDD

445 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Made it to the Authors' Hall of Fame
+8 more
ZozoUI
says

Yes, I say ‘Thank you for purchasing my plugin’. I don’t think it’s a cliche. Like many have said, I really am thankful :) Usually, when they contact me because they found an issue or a bug, I also say something along the lines «I’m Sorry for this setback, (etc) ». I think it’s polite and makes sense.

+1

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