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Prothemeus says

Hi guys,

As trivial as this may seem, I have noticed lately that more and more users don’t even bother to say “Hi” or “Hello” or end their message with a simple “Thanks” or a “With best regards, ...” like I do in my emails. They just seem to send a very direct cold message.

While time-saving and straight to the point, I don’t think it’s kind to send people cold messages like this. Think of it this way, if you approach someone in a store, don’t you say hello and acknowledge the person you are speaking to first? Am I the only author here who is a bit annoyed by this?

With best regards,

Paul Victor

;)

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CODE9RS says

Hi.

This is just normal, what we can do is try to “educate” these customers always being nice with they, maybe they see how they could write messages.

This is why you should keep up and never forget to be polite, maybe the customers will learn with you :)

All the best!

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Prothemeus says

Hi Xiao,

The fact that this is deemed normal isn’t normal at all, in my opinion. I’m not the type of guy to tell someone they are being ill-mannered but I always try to stay polite whatever the situation is. I think this happens because of the anonimity boundary with anything related to the internet versus real-life. I don’t think many Youtube/Facebook/Twitter users would say the same things they say on these sites in real-life to other people.

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liviu_cerchez says

A big hi! You are not the only one that’s a bit annoyed by this. The best thing I try to do is to treat everyone the same way no matter the initial message – by doing the best I can to help. Sometimes clients turn out to be great after a few emails… you never know, people are such complex creatures.

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ThemeBeans says

I always start with a “Hey $name” type deal. Try to be as personable as possible and not some internet robot. :)

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ImanGM says

Hi,

I always start my emails and my ticket replies with “Hi …, Hey …, Hello …, Dear … and …” after a few tickets and replies, even the clients that are so cold at the beginning will follow this method and we are very happy with each other :D

Cheers, Iman

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Bedros says

Hi guys,

As trivial as this may seem, I have noticed lately that more and more users don’t even bother to say “Hi” or “Hello” or end their message with a simple “Thanks” or a “With best regards, ...” like I do in my emails. They just seem to send a very direct cold message.

While time-saving and straight to the point, I don’t think it’s kind to send people cold messages like this. Think of it this way, if you approach someone in a store, don’t you say hello and acknowledge the person you are speaking to first? Am I the only author here who is a bit annoyed by this?

With best regards,

Paul Victor

;)

Indeed.
I think it is a general problem , it seems some purchasers tend to think that we’re doing a very easy work here and making easy money.

I even saw a lot of users on the comments section of the current bundle , which is an unbelievable bargain , calling it “just a waste of time” , forgetting the amount of time and hardWork fellow authors put on them.

By the way, the road has twoWay tickets , I also see some authors treating to members / purchasers not in a friendly manner , especially on forums.

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FlatKing says

It’s really down to professionalism of the person I guess, I will always open emails with at least:

Hey,

Thanks FlatKing

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Jar says

I’m not an author, but I do use email. :P

I’m always personable with introductions and endings, but I don’t mind when others are not, especially when they are “intermediary emails.” If I ask Bob a question, I don’t expect him to write out that extra stuff if all he has to say is “Yes” or “No”.

In the end, I’m being personable because that is how I want to come off to whoever I am emailing. If they don’t care about that, that is their business, and I don’t sweat it if they are blunt.

Just my 2¢ :)

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Prothemeus says

Really, people?

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