1383 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
wpCanyonThemes
says

Was just wondering are you only handling bugs and help with theme usage or you also do some modifications people need and do you charge for them?

3007 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
duotive
says

We will need to hire some help with support in the future, look at this stats for 4 themes:

11,079 posts in 1,520 topics with 932 users

We help with bugs and small changes for free in a sensible limit.

1755 posts LoveThemes
  • Achieved the monthly Community Superstar Award
  • Contributed a blog post
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
+8 more
LoveThemes
says

As much as I can, within reason.

Help with WP installs, theme issues, minor custom modifications for free and general help and advise.

-Scott

2627 posts Put a Donk On It
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+11 more
ThemeProvince
says

Absolutely nothing. I got tired of it so hired someone to handle support instead. Whom I may add is doing a fantastic job. :)

2256 posts Digital Artist
  • Had an item featured in a magazine
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Had an item that became a weekly top seller
+15 more
crozer
says

So far, I am doing everything I can; even deep-end customization. Everything within a manageable time-schedule, and anything beyond, for a certain fee.

3007 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
duotive
says

@ThemeProvince – ding ding you got mail!

1383 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
wpCanyonThemes
says

Absolutely nothing. I got tired of it so hired someone to handle support instead. Whom I may add is doing a fantastic job. :)

We’re also thinking about hiring someone soon. Mind telling me who he is? :)

2627 posts Put a Donk On It
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+11 more
ThemeProvince
says


Absolutely nothing. I got tired of it so hired someone to handle support instead. Whom I may add is doing a fantastic job. :)
We’re also thinking about hiring someone soon. Mind telling me who he is? :)

Jeez! I’ve told about 6 people now, not even Jebus could handle that many authors.

3007 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 200+ members
  • Has sold $250,000+ on Envato Market
  • Had an item featured in an Envato Bundle
+8 more
duotive
says

=))))

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
  • Located in United States
+2 more
organicbee
says


Absolutely nothing. I got tired of it so hired someone to handle support instead. Whom I may add is doing a fantastic job. :)
We’re also thinking about hiring someone soon. Mind telling me who he is? :)

George’s Support staff consists of an imaginary monkey(who writes all of his amazing documentation) 2 clowns that man the forums, and a troll who rides a unicorn just to make him smile.

otherwards its non-existent

disclaimer George’s provides top notch support

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