2627 posts Put a Donk On It
  • Weekly Top Seller
  • Elite Author
  • Exclusive Author
  • Featured Author
+11 more
ThemeProvince
says

Check out my Twitter feed for client testimonials.

1383 posts
  • 5 Years of Membership
  • Affiliate Level 2
  • Collector Level 2
  • Exclusive Author
+1 more
wpCanyonThemes
says



Absolutely nothing. I got tired of it so hired someone to handle support instead. Whom I may add is doing a fantastic job. :)
We’re also thinking about hiring someone soon. Mind telling me who he is? :)
Jeez! I’ve told about 6 people now, not even Jebus could handle that many authors.

Who said he’ll be handling support for anyone but our team? :)

3007 posts
  • 5 Years of Membership
  • Affiliate Level 5
  • Author Level 9
  • Bundle Boss
+8 more
duotive
says

@OrganicBeeMedia – do you provide help for authors with support forums?:) just asking…

3439 posts
  • Author Level 4
  • Collector Level 2
  • Community Superstar
  • United States
+2 more
organicbee
says

@OrganicBeeMedia – do you provide help for authors with support forums?:) just asking…

if people were willing to pay me I’d consider it

3007 posts
  • 5 Years of Membership
  • Affiliate Level 5
  • Author Level 9
  • Bundle Boss
+8 more
duotive
says


@OrganicBeeMedia – do you provide help for authors with support forums?:) just asking…
if people willing to pay me I’d consider it

You know now what is needed, please send me an email with your rates :)

3439 posts
  • Author Level 4
  • Collector Level 2
  • Community Superstar
  • United States
+2 more
organicbee
says



@OrganicBeeMedia – do you provide help for authors with support forums?:) just asking…
if people willing to pay me I’d consider it
You know now what is needed, please send me an email with your rates :)

I think it would have to vary from case to case, I mean how many hows of support is needed? how far is the extent of support, i.e would I be doing code modifications and how intense of mods(css or php), installs etc?

realistically I’m US based so I’ll be on the more expensive, but again it would vary what Im doing, and we all know it wouldn’t be a” you site down for 5 hours a week answering support” it would have to be a figuratively flat rate that would weigh from week to week

anyways if any authors are interested to throw a proposal hit my contact form, Im always up for ideas , especially seeing as I’ll be going from student -> full-time lacky in the next few months

1142 posts It's in the pipeline!
  • Top Monthly Author
  • Trendsetter
  • Weekly Top Seller
  • Author Level 11
+9 more
purethemes
says

I’m also doing everything I can, but it’s not so bad. I don’t know why many authors with not so much more sales than I have are complaining about time it takes to do support. Maybe they have more themes and probably more complicated, but for me it’s just Lot Of Bug Fixing right after theme release (no matter how hard you’ll try, there are always bugs in software), but than, with version 1.2.3 of theme when all bugs are fixed and all common questions answered, it’s just mails from people who have no experience with WordPress, and even theme installation is a problem, just basic WordPress stuff, which is I must say annoying, but nothing which could take too much time. I’ve answered around 700 support mails from January 2011, plus comments under themes. I also make quick modifications for free, I think it takes less time and it’s bette in long term, to send to buyer couple of lines of code which will change what they want, than sending quotes and invoices etc, but maybe it just because in my situation it would require too much paperwork to get money for that legally.

3007 posts
  • 5 Years of Membership
  • Affiliate Level 5
  • Author Level 9
  • Bundle Boss
+8 more
duotive
says

I also make quick modifications for free, I think it takes less time and it’s bette in long term, to send to buyer couple of lines of code which will change what they want, than sending quotes and invoices etc, but maybe it just because in my situation it would require too much paperwork to get money for that legally.

I agree but sometimes things get overboard with some customers with tens of changes…. that is the part that drives me crazy :)

And i hate explaining simple math problems with image sizes. Things i have learned in the 2nd grade at school. And making diagrams because words did not do the trick :D

by
by
by
by
by
by