85 posts Vibe
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
+3 more
VibeThemes says

Honestly, I find there are three kinds of ratings;

1. You helped me out on my support question, here’s a reward for that (these guys are awesome)

2. I’ll just rate anywhere between 1 & 5 stars randomly with no contact (Again, awesome, but definitely more of a wildcard)

3. Downvote brigade!

Now I only mention that for buyer type 1 to be honest, I think you can get a good rating much faster, with an item that buyers need a little help with, sounds crazy doesn’t it, but here’s my logic;

Other, my new HTML template, over 100 sales now, still no rating, and only had about 2 support questions for it, low support low ratings.

Kyte, a recent WordPress theme is a single pager, so I expected a little more support needs than a usual multi-pager, 16 sales in 3 ratings, 5 stars.

That’s just my little theory anyway :)

+1 it is a valid theory :)

2468 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $100+ on Envato Market
  • Has referred 100+ members
  • Has been a beta tester for an Envato feature
+2 more
digitalimpact says

Speaking from a support point of view (since that’s what I do), I can say that providing the best support you can, will help with ratings, and here’s how:

What I always do after I solve a customer’s issue, is that I kindly ask them to take a moment and rate the product. Many people forget about ratings, some don’t even know they exist – this is your opportunity to remind them.

Point is, no matter how hard you work and how good you think you’re doing, it’s very important that you actually ask for feedback :)

1808 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 1+ items on Envato Market
+4 more
Bedros says

Support + Descriptive Help files (thinking like it is going to be read by a 5 year old kid) + fast response + be always kind

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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