8176 posts
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doru
says

Support is an option, this mean you can’t separate comments and support requests into two sections. Also, there will be as usual about a half of people who don’t care where they commenting or asking their support questions. And hiding support discussion is bad for potential buyers, as this is the big source of information for them, so there will be less transparency.

but this is not about hiding the entire comment. just the link inside the comment.

or I’m missing something?

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pezflash
says

Ideas are pretty interesting, but i would be happy with the simple url block except for author, which seems something doable on short time. After that, the system can be turned upsidedown, if it matters.

782 posts Magento Elite & Gravity Maker
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GravityDept
says

You won’t be able to screen URLs. Users will just type xyzhttp://google.com or google[dot]com to get around a half-hearted screening mechanism.

The core problem is authors need the ability to police the comments because it is their support channel. Envato is growing too fast to manage user requests. We’ve all experienced this. They want transparency between buyers and authors though, which is a good thing.

Splitting comments and support requests makes sense because it prevents the wrong information from being publicly available.

Moreover authors should have the option to disable support or comments (if they wish). Neither of these is required of them. Better yet, authors could link directly to their self-hosted forum (instead of suffering through comments) to prioritize their support efforts.

TLDR : If Envato won’t modernize its tools, then it needs to let us disable them and use our own.

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amatyr4n
says

While it’s true that sometimes the URL contains somewhat private information, but that doesn’t mean all URLs in item comment section need to be hidden, because author sometimes answers a buyer question by providing relevant URL references to another site, which might be useful information for other buyers too.

With this current state of commenting feature I don’t think this kind of improvement worth to become a priority, instead why don’t envato build a dedicated support forum for each item in which the access and link/URL will only visible for buyers of that item, that way the problem regarding with piracy can be solved :D

5460 posts The Dude Abides
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CodingJack
says

You won’t be able to screen URLs. Users will just type xyzhttp://google.com or google[dot]com to get around a half-hearted screening mechanism.

urls can be replaced with [url only visible to author]. This way the buyer will know that we will be able to see their url even if they can’t, so they’ll be less inclined to edit the post and jumble the link.

If they try to jumble the link then we’ll just have to flag them. But these cases will be the minority.

5460 posts The Dude Abides
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CodingJack
says

just want to add in case something happens with this, we authors will still need the ability to post links. I often link to quick help videos I’ve made for someone or a pastie when code is too large to post in the comments.

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dtbaker
Moderator
says

So far I’ve only had a single URL that has been a problem in item comments (link to a zip file containing all the code lol). Most item URL ’s are buyers showing off what they have done with the theme, which is great!

I can certainly see the benefit for client side or watermark sensitive items, but putting a blanket case on all URL ’s doesn’t seem right.

Just do what woocommerce does on their public support forum, a tick box to make the item comment “private” when posting, so only the author can see it. As an additional feature on that, authors can “report” a public post that contains sensitive information, instead of this post getting removed like it currently would, the post could be set to “private” by the moderator (ie: don’t want them just flagging all comments to be private, has to be moderated to stop abuse). Woocommerce support forum and their private posts allow users to even post temporary WP login details etc.. and they’re all completely private except for the author/poster. Great feature!

just my 2c

Good luck with the roll out!

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pezflash
says

Most item URL ’s are buyers showing off what they have done with the theme, which is great! I can certainly see the benefit for client side or watermark sensitive items, but putting a blanket case on all URL ’s doesn’t seem right.

Is great if you are selling WP or CMS themes. Not for HTML templates. For obvious reasons.

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AndrVlad
says

Do not see any problems about URLs in comments from my side.

Best Regards, Andrey

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Crakken
says

If comments are removed, some comments will look weird to others. I think it’d be better if people who purchased the item can’t see the Comments tab and instead see Support where they can ask anything openly.
#winning
~Nick Rameau

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