639 posts
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
+1 more
Crakken says

If comments are removed, some comments will look weird to others. I think it’d be better if people who purchased the item can’t see the Comments tab and instead see Support where they can ask anything openly.
#winning
~Nick Rameau

I meant, “If links are removed..”

6149 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

As others mentioned, the marketplaces CodeCanyon, ThemeForest and ActiveDen have the potential to lose source through such links and makes it meaningless protecting previews. That’s the primary reason for obscure request. While giving item support to buyers, I understood that some of them not even using files from download package but the pulled ones from other buyer links (even if they purchase).

And I think most of the buyer’s intention to adding link is to get a quick reply from author, so keeping it private has no impact on buyer respect and in fact reduces headache for everyone. Currently, such links are removed by manually reporting comment which isn’t ideal way.

737 posts
  • Has referred 500+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
mordauk says

I’ve never had a single problem with URLs in comments, just like David Baker said.

Also, just going to throw this out there: obfuscated code is one of the worst things a developer can do to their legitimate users, especially those that wish to make simple changes. Forget spending hours fighting piracy and just make more cool stuff.

5411 posts The Dude Abides
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+9 more
CodingJack says

So far I’ve only had a single URL that has been a problem in item comments

Should have clarified my earlier statement about how this is a CodeCanyon problem. It’s a client-side CodeCanyon problem. So although you WordPress guys have only had a few times where people post links to actual source, every link posted for us client-side guys is to actual source :P

169 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Contributed a tutorial on Tuts+
+3 more
mikedidthis says

I’ve never had a single problem with URLs in comments, just like David Baker said. Also, just going to throw this out there: obfuscated code is one of the worst things a developer can do to their legitimate users, especially those that wish to make simple changes. Forget spending hours fighting piracy and just make more cool stuff.

+1 From me. People will always find away to steal things, no matter how good your protection is. If people want to steal, that’s up to them, but they forgo support / updates etc.

2010 posts
  • Has referred 50+ members
  • Has sold $500,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+9 more
bitfade says

Also, just going to throw this out there: obfuscated code is one of the worst things a developer can do to their legitimate users, especially those that wish to make simple changes. Forget spending hours fighting piracy and just make more cool stuff.
we’re talking about preview here, download package will always include commented sources.

There are no reasons why any url posted into comment should be other (potential) buyer concern while you can read plenty telling why this is bad: spam, broken example, unprotected sources and so on.

If it will ever happen a buyer posts a great customization example which can really boost your sales, you can always copy it into item description

5411 posts The Dude Abides
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+9 more
CodingJack says

+1 From me. People will always find away to steal things, no matter how good your protection is. If people want to steal, that’s up to them, but they forgo support / updates etc.

I’m not sure this is the issue. We know we can win the war on piracy, but that doesn’t mean we want to make it easy for people either. Personally, if I take the time to use FreshKiller, and I take the time to obfuscate my previews, I’m certainly going to take the time to flag a comment.

6149 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

Another fact, all the links are accessible even without login. The main concern is not about giraffe but triggering/attracting more people to access source in more than certain ways. A file with 200 comments will definitely have 20-30 links on comments (if author doesn’t report) which is sufficient for those who are just lazy to even login. Another scenario is one buyer comes to comment page, looks another buyer’s implementation, copy’s their custom/altered version of code etc. Yes, we opened door for all these things.

Secondly as few authors pointed, this is not an issue for server side items. All the issues are for those selling html/css, javascript, flash or any stuff a browser allows to download source. I believe Envato can start atleast for Codecanyon where bloodshed is severe.

There are some buyer privacy concerns too. It is obvious that when someone works for a client website (deploys purchased plugin on client site), it is not their best interest to post the link of beta page publicly to get support. What actually happens is 2-3 additional comments due to the buyer’s hesitation to post link, hesitation to contact directly but non stop error report with new comments (this is a norm in javascript/css).

I get the feel of Envato needs to get little more organized than as of now. Show respect to members by proactively respecting privacy concerns and don’t depend on customer feedback (customer complaints / frustrations) to move something one more inch.

121 posts
  • Has referred 10+ members
  • Has collected 10+ items on Envato Market
  • Contributed a free file of the month
  • Sells items exclusively on Envato Market
+2 more
rabidflash says

I don’t get it. Why don’t you guys simply report the specific comment (that’s what I’ve done)? I’m sure these are not daily occurrences and only once in a while issue. Why complicate things by separating comments into multiple sections and all. The current preview section is confusing as it is.

And if this must be implemented, then the best way to go about it, I think, is to simply to not publish the comments with links until the author approves them.

1681 posts Envato Elite Author
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
Tean says

No need for separating comment sections, making links only visible to author and buyer who initially left them is enough. Just make sure domain links are properly identified, because some people leave their links shortened and what not.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by