5277 posts The Dude Abides
  • United States
  • Exclusive Author
  • Has been a member for 5-6 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
+5 more
CodingJack says

As far as I’m aware support isn’t mandatory?

We have to assume that in these cases, customers will still find a way to help each other. Here are two examples:

Example #1

1) Author actively answers comments.
2) Customer posts a link and sees “link only visible to author”.
3) Customer doesn’t think much about it, knowing the author will answer their comment soon

Example #2

1) Author does not provide support
2) Comments are full of “PLEASE HELP ! Why don’t you provide support??”
3) Customers start to help each other instead, and a link is posted
4) Customer realizes the link is hidden for only the author to see
5) Customer edits the post and changes the link to: google dot com
5542 posts
  • Exclusive Author
  • Author had a File in an Envato Bundle
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 100 000 and 250 000 dollars
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • India
+3 more
VF says

I already spent too much of time and energy so just completing my cry by pointing this info:

1. The help / info sharing between buyers is a rare case. For any item that continuously sells, the comments will be always adding (moved to back pages) and even if someone (other than author) adds an answer it is very rare that it really solves the issue and importantly an answer after a week or two is useless. To the contrary, a link that posted even on 10th page is useful for those who hunts for this to download free copy.

2. Compare the pros and cons. Even Pros (help between buyers) are actually misleading when it happens due to link; that is making the comment section into community sharing area instead of feedback / professional help specific to the item ‘as is’.

3. From my personal experience, even some buyers hesitates to post their links on comment section due to privacy issue which sounds they will never expect other buyers to look / answer.

4. As of now the links are accessible even without login. Someone doesn’t going to register here just to answer/help strangers but going to understand it is possible to get usable source even before they register here.

There is no point in arguing. I have seen many sites such as Elance.com never wanted to show any links to public (requires atleast login and relevant connection to the project with member).

5277 posts The Dude Abides
  • United States
  • Exclusive Author
  • Has been a member for 5-6 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
+5 more
CodingJack says

Good point by VF about the pros outweighing the cons. And maybe we can even make this an “opt-in” thing for authors who don’t mind sharing their unprotected source with the world.

306 posts Keeping Things Simple
  • Elite Author
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  • Referred between 500 and 999 users
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Portugal
  • Microlancer Beta Tester
+2 more
cmoreira says

I didn’t read all the posts, but i do think having them visible only for the Author and the Comenter is a good idea. Altough, when replying to questions I often post links to the demo site of my item, or screenshot images, and sometimes this answer is valid to other users with the same question and therefore those links should be public. But…. we do have a FAQ section, so I guess I would start using that more often.

1675 posts Envato Elite Author
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Author had a Free File of the Month
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Europe
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
+1 more
Tean says

Considering not all links in the comments are bad, like maybe some code from pastie or similar web pointers which some buyers can potentially find useful, not necessarily all links need to be hidden, I think its better to make every comment from the buyers hidden until ‘approved by author’.

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