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GreenTreeLabs
says

Hi, I noticed that now, placing answers to comments mark them as read automatically.

This is so uncomfortable to me, because it often makes me forget that I have some pending task, and customers are obviously not happy about it.

Are someone agree with me? I know that maybe I should find a better way to keep track of my open issues but I don’t think that this “feature” makes much sense in any way.

2886 posts aspire to create - create to inspire
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Creattive
says

100% agree.

1814 posts Time is what you desire most, but waste carelessly.
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Firsh
says

If you don’t reply it’s not marked as read and is kept open! I actually like the feature.

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EladChai
says

Hi, I noticed that now, placing answers to comments mark them as read automatically.

This is so uncomfortable to me, because it often makes me forget that I have some pending task, and customers are obviously not happy about it.

Are someone agree with me? I know that maybe I should find a better way to keep track of my open issues but I don’t think that this “feature” makes much sense in any way.

+1000

1718 posts How's the surf doing?
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tommusrhodus
says

If you don’t reply it’s not marked as read and is kept open! I actually like the feature.

+1, love it, it makes it easier for me to selectively answer comments and leave others if I need to for a while.

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TitanThemes
says

Just notice not sure if its a bug, say you have 2 comments and if you reply fast enough the messages’s status will remain as read.

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GreenTreeLabs
says

If you don’t reply it’s not marked as read and is kept open! I actually like the feature.

Sometimes I prefer to give a first answer, like when I ask to wait for further investingations on an issue.

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ThemeBeans
says


If you don’t reply it’s not marked as read and is kept open! I actually like the feature.
Sometimes I prefer to give a first answer, like when I ask to wait for further investingations on an issue.

+1 with this here.

1814 posts Time is what you desire most, but waste carelessly.
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Firsh
says



If you don’t reply it’s not marked as read and is kept open! I actually like the feature.
Sometimes I prefer to give a first answer, like when I ask to wait for further investingations on an issue.
+1 with this here.

In that case I usually ask them to contact me from my profile. Different support giving styles I think. So this should be a toggleable setting in the author settings :)

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