1763 posts How's the surf doing?
  • Power Elite Author
  • Trendsetter
  • Top Monthly Author
  • Community Superstar
+10 more
tommusrhodus
says

+1

6231 posts
  • Exclusive Author
  • Elite Author
  • Author Level 8
  • 7 Years of Membership
+13 more
VF
says

+1 and -1

These kind of features on comment section will unnecessarily make the buyers to believe that “promptly responding to comments is a norm”.

How about showing this message when a buyer clicks purchase button! :D

1763 posts How's the surf doing?
  • Power Elite Author
  • Trendsetter
  • Top Monthly Author
  • Community Superstar
+10 more
tommusrhodus
says

+1 and -1 These kind of features on comment section will unnecessarily make the buyers to believe that “promptly responding to comments is a norm”.

I’ve also mentioned before an Envato standard ‘on holiday’ banner when we could activate, I guess that would reduce the chances of abuse of a system like this and give buyers a consistent experience as to what happens if an author is marked as ‘on holiday’.

85 posts We are CreateIT. We create IT.
  • Affiliate Level 4
  • Author Level 9
  • Beta Tester
  • Collector Level 2
+7 more
createit-pl
says

+1

10 posts
  • Top Monthly Author
  • Weekly Top Seller
  • Elite Author
  • Author Level 9
+7 more
Crumina
says

+1

That will be really helpful function. :smug:

305 posts
  • Elite Author
  • Author Level 10
  • Top Monthly Author
  • Weekly Top Seller
+6 more
onioneye
says

I have to disagree with you. Most of the automatic replies nowadays have some sort of a “This is an automated response…” message within, which clearly gives the idea to the user that the reply was generated by a machine, and not a human being. Therefore, if you state your usual response times in the canned reply, besides the above mentioned message, then I do not see a reason why any of your users would expect quicker responses from you.


+1 and -1

These kind of features on comment section will unnecessarily make the buyers to believe that “promptly responding to comments is a norm”.

How about showing this message when a buyer clicks purchase button! :D
6231 posts
  • Exclusive Author
  • Elite Author
  • Author Level 8
  • 7 Years of Membership
+13 more
VF
says


+1 and -1

These kind of features on comment section will unnecessarily make the buyers to believe that “promptly responding to comments is a norm”.

How about showing this message when a buyer clicks purchase button! :D
I have to disagree with you. Most of the automatic replies nowadays have some sort of a “This is an automated response…” message within, which clearly gives the idea to the user that the reply was generated by a machine, and not a human being. Therefore, if you state your usual response times in the canned reply, besides the above mentioned message, then I do not see a reason why any of your users would expect quicker responses from you.

What if the auto reply doesn’t contain message about response time? or even worse, mention a false response time (this is what we recently see as complaints from buyers – false promises about support on item description page).

We all should respect the fact that – we declare support is not mandatory. In such case, implementing a global solution for support would add conflict – false beliefs. Item comment section is for all kind of “authors”, both who supports and who doesn’t support. The auto responses are fair only on authors own forum – not here.

684 posts uouapps
  • 2 Years of Membership
  • Affiliate Level 2
  • Author Level 9
  • Collector Level 4
+3 more
uouapps
says

Guys thanks for your comments, i think it’’s goint too much in details, the suggestion is simply about having the possibility to add an automatic reply when you are absent.

It’s simply better that buyers get notified than not receiving any message at all

305 posts
  • Elite Author
  • Author Level 10
  • Top Monthly Author
  • Weekly Top Seller
+6 more
onioneye
says

Anyone else up for this feature that would make our work on ThemeForest easier?

It’s always a pain having to constantly redirect the users to the support forum, which is even more magnified when you are away from your computer, be it on a vacation, or any other sort of absence, where you can’t keep track of the comments on TF in a timely manner.

394 posts icypixels.com
  • Weekly Top Seller
  • Winner
  • Elite Author
  • Author Level 8
+7 more
icypixels
says

I’m supporting this idea too! +1!

by
by
by
by
by
by