4 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DBoileau says

Hi I have just bought and downloaded this into my wordpress and when I go to Themes, it shows as broken and missing a style sheet? Please help

407 posts
  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 2-3 years
PaddyTaylor says
U need to unzip the download and extract JUST the theme folder and install that on your WP – NOT the whole download from here

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
4 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DBoileau says

Hi Paddy, Thank you for your reply. I opened the zip folder, opened the “package” folder and uploaded the “avada” zip but now I get Fatal error: Cannot redeclare of_admin_head() in /home/mboileau/public_html/new-wp/wp-content/themes/Avada/admin/functions/functions.interface.php on line 106

419 posts
  • Austria
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Microlancer Beta Tester
iHelp says

I’ll be at your service over at http://theme-fusion.com/ – the official support forum.

4 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DBoileau says

Hi, We had a power failure where I live so I couldn’t reply till now. I scrapped the new site, re-installed word press and tried re-installing just the “avada” zip and wordpress gives this result: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature I would appreciate your help, do I need to go to the other forum? Thank you in advance

4 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DBoileau says

Hi. I retried the whole download and it worked this time. Thank you for your help. I can only think the problem must have been down to bad weather and causig a dodgy internet conection ?? Thanks for your help. Diane

419 posts
  • Austria
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Microlancer Beta Tester
iHelp says

Hi Diane,

glad to hear that you solved it and the power failure was solved as well!

This here is a general forum of the marketplace you bought the item from, which means it is not directly going to the developer of Avada, who is ThemeFusion, but to the general public.

ThemeFusion set up a dedicated support forum for all their clients and I have been hired as a support staff to assist everybody over there personally and thoroughly :)

For the sake of personal support and privacy of your own data I definitely recommend using the dedicated forum.

So in case you’re ever having further questions, I’d love to talk to you over at http://theme-fusion.com/ – where you’ll meet the fantastic developers as well as thousands of other awesome, helpful and fun buyers of Avada :)

Thanks for being a client!
Cheers!

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