14 posts
  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 3-4 years
haritos says

Hello!

I have to inform that author [name/item removed – forum rules] has bad support! It takes days to answer a question made via comment or private message and when he does it the support isn’t good enough or there is a problem with the communication because probably he doesn’t speak and write English fluently.

If anyone from Envato checked this thread please take care of the problem!

3712 posts
  • Bought between 500 and 999 items
  • Community Superstar
  • Exclusive Author
  • Forum Superstar
  • Has been a member for 4-5 years
  • United Kingdom
charlie4282 says

You do realize that he is not required to provide support at all right? I am sure it is frustrating but given that the author is going beyond the requirements to give up his own time to help buyers especially if there is a language barrier that makes this difficult for them then there needs to be some form of appreciation for that.

Hopefully you got your problems sorted out

939 posts
  • Sold between 1 000 and 5 000 dollars
  • Most Wanted Bounty Winner
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users
  • Envato Studio (Microlancer) Beta Tester
  • Serbia
  • Exclusive Author
aleluja says

You are aware that giving support is optional?

Sure, it’s good to give support but it is totally optional. It’s authors good will when he does it.

3194 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Exclusive Author
organicbee says

EDIT: Got beat

1365 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Envato Studio (Microlancer) Beta Tester
  • Referred between 50 and 99 users
  • Slovenia
Anps says

and calling out author on forum is against the forum rules.

161 posts
  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
themebros says

Support is actually something authors aren’t required to offer but most do. So there’s no problem here that Envato can take care of.

Please have in mind the fact that you paid $45 for a theme (the author got about $30 but that’s not important here), which is less then most developers charge per hour (i charge $60 to $100).

I checked the item comments and saw your support request, you are asking how to make a child theme. That’s not a theme related issue, that’s basic WordPress development.

In style.css of the child theme you put.

/*
Theme Name:     Whatever You Want
Theme URI:      http://whatever.com/
Description:    Your description of the child theme.
Author:         Your name here.
Author URI:     http://whatever.com/
Template:       folder-name-of-the-parent-theme
Version:        1.0
*/

@import url("../folder-name-of-the-parent-theme/style.css");
252 posts Mad Dog
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Referred between 500 and 999 users
+1 more
mad_dog says

and calling out author on forum is against the forum rules.

Entirely agree, should be removed.

306 posts Tabvn
  • Bought between 1 and 9 items
  • Elite Author
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 200 and 499 users
  • Sold between 250 000 and 1 000 000 dollars
tabvn says


and calling out author on forum is against the forum rules.
Entirely agree, should be removed.

Total agreed!

14 posts
  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 3-4 years
haritos says

There is a problem with the theme because i trully tried to make it but it gave me the error: “Broken Themes The following themes are installed but incomplete. Themes must have a stylesheet and a template.”

I followed the guide that WordPress Codex gives about Child Themes and i got this error.

Otherwise, i am really sorry that i didn’t know the forum rules about the authors name. Really sorry… :depressed:

Support is actually something authors aren’t required to offer but most do. So there’s no problem here that Envato can take care of.

Please have in mind the fact that you paid $45 for a theme (the author got about $30 but that’s not important here), which is less then most developers charge per hour (i charge $60 to $100).

I checked the item comments and saw your support request, you are asking how to make a child theme. That’s not a theme related issue, that’s basic WordPress development.

In style.css of the child theme you put.

/*
Theme Name:     Whatever You Want
Theme URI:      http://whatever.com/
Description:    Your description of the child theme.
Author:         Your name here.
Author URI:     http://whatever.com/
Template:       folder-name-of-the-parent-theme
Version:        1.0
*/

@import url("../folder-name-of-the-parent-theme/style.css");
161 posts
  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 1-2 years
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
themebros says

There is a problem with the theme because i trully tried to make it but it gave me the error: “Broken Themes The following themes are installed but incomplete. Themes must have a stylesheet and a template.” I followed the guide that WordPress Codex gives about Child Themes and i got this error.

Make sure the Template part in the child theme’s style.css has the same name as the folder of the parent theme. If it doesn’t then it will target a theme that doesn’t exist and show you the error you got.

I believe the folder name is “cherry” for the theme you have.

by
by
by
by
by
by