14 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in Greece
haritos
says

Hello!

I have to inform that author [name/item removed – forum rules] has bad support! It takes days to answer a question made via comment or private message and when he does it the support isn’t good enough or there is a problem with the communication because probably he doesn’t speak and write English fluently.

If anyone from Envato checked this thread please take care of the problem!

4409 posts
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  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
+3 more
charlie4282
Moderator
says

You do realize that he is not required to provide support at all right? I am sure it is frustrating but given that the author is going beyond the requirements to give up his own time to help buyers especially if there is a language barrier that makes this difficult for them then there needs to be some form of appreciation for that.

Hopefully you got your problems sorted out

954 posts
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+3 more
aleluja
says

You are aware that giving support is optional?

Sure, it’s good to give support but it is totally optional. It’s authors good will when he does it.

3439 posts
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  • Located in United States
+2 more
organicbee
says

EDIT: Got beat

1795 posts
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+5 more
Anps
says

and calling out author on forum is against the forum rules.

161 posts
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  • Sells items exclusively on Envato Market
themebros
says

Support is actually something authors aren’t required to offer but most do. So there’s no problem here that Envato can take care of.

Please have in mind the fact that you paid $45 for a theme (the author got about $30 but that’s not important here), which is less then most developers charge per hour (i charge $60 to $100).

I checked the item comments and saw your support request, you are asking how to make a child theme. That’s not a theme related issue, that’s basic WordPress development.

In style.css of the child theme you put.

/*
Theme Name:     Whatever You Want
Theme URI:      http://whatever.com/
Description:    Your description of the child theme.
Author:         Your name here.
Author URI:     http://whatever.com/
Template:       folder-name-of-the-parent-theme
Version:        1.0
*/

@import url("../folder-name-of-the-parent-theme/style.css");
391 posts Mad Dog
  • Power Elite Author: Sold more than $1M on Envato Market
  • Sells items exclusively on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Made it to the Authors' Hall of Fame
+5 more
mad_dog
says

and calling out author on forum is against the forum rules.

Entirely agree, should be removed.

322 posts Tabvn
  • Has been part of the Envato Community for over 3 years
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+4 more
tabvn
says


and calling out author on forum is against the forum rules.
Entirely agree, should be removed.

Total agreed!

14 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in Greece
haritos
says

There is a problem with the theme because i trully tried to make it but it gave me the error: “Broken Themes The following themes are installed but incomplete. Themes must have a stylesheet and a template.”

I followed the guide that WordPress Codex gives about Child Themes and i got this error.

Otherwise, i am really sorry that i didn’t know the forum rules about the authors name. Really sorry… :depressed:

Support is actually something authors aren’t required to offer but most do. So there’s no problem here that Envato can take care of.

Please have in mind the fact that you paid $45 for a theme (the author got about $30 but that’s not important here), which is less then most developers charge per hour (i charge $60 to $100).

I checked the item comments and saw your support request, you are asking how to make a child theme. That’s not a theme related issue, that’s basic WordPress development.

In style.css of the child theme you put.

/*
Theme Name:     Whatever You Want
Theme URI:      http://whatever.com/
Description:    Your description of the child theme.
Author:         Your name here.
Author URI:     http://whatever.com/
Template:       folder-name-of-the-parent-theme
Version:        1.0
*/

@import url("../folder-name-of-the-parent-theme/style.css");
161 posts
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market
themebros
says

There is a problem with the theme because i trully tried to make it but it gave me the error: “Broken Themes The following themes are installed but incomplete. Themes must have a stylesheet and a template.” I followed the guide that WordPress Codex gives about Child Themes and i got this error.

Make sure the Template part in the child theme’s style.css has the same name as the folder of the parent theme. If it doesn’t then it will target a theme that doesn’t exist and show you the error you got.

I believe the folder name is “cherry” for the theme you have.

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