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frankiehayward says

Has anyone else logged into their account only to find that $80 has been removed from their account due to ‘Expiry Forfeit’?

I’ve reached out to Envato through a support ticket to find out why they would remove funds that were deposited for a future purchase with zero response.

Maybe someone in the community has dealt with this before and can give me some answers.

Cheers, Frankie

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Gareth_Gillman says

It’s in the site terms and conditions that deposits expire after 12 months but all you need to do is open a ticket (takes upto 10 days to get a response) and they will renew the deposit.

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MhW Envato team says

Hey Frankie!

Just replied to your ticket :grin:

Christian

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frankiehayward says

Hey Frankie!

Just replied to your ticket :grin:

Christian

Hi Christian,

Thanks for the reply but I didn’t see it in my email and the initial email about the support ticket doesn’t have a link to return to the ticket. What now :shocked:?

Thanks, Frankie

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frankiehayward says

It’s in the site terms and conditions that deposits expire after 12 months but all you need to do is open a ticket (takes upto 10 days to get a response) and they will renew the deposit.

Thanks Gareth,

I did just that and after looking through my previous deposits noticed the expiration date. Not cool to have an expiration date on deposits IMO.

Thanks,
Frankie

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MhW Envato team says

Thanks for the reply but I didn’t see it in my email and the initial email about the support ticket doesn’t have a link to return to the ticket. What now :shocked:?
Don’t worry, Frankie! It didn’t contain anything exciting :)

Only to say if you’d like to give your browser a cheeky refresh, you should a nice surprise waiting for you in the upper-right corner :grin:

KB: Why do prepaid credits expire after one year unless I renew them?

Christian
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