3 posts
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frankiehayward
says

Has anyone else logged into their account only to find that $80 has been removed from their account due to ‘Expiry Forfeit’?

I’ve reached out to Envato through a support ticket to find out why they would remove funds that were deposited for a future purchase with zero response.

Maybe someone in the community has dealt with this before and can give me some answers.

Cheers, Frankie

1096 posts
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Gareth_Gillman
says

It’s in the site terms and conditions that deposits expire after 12 months but all you need to do is open a ticket (takes upto 10 days to get a response) and they will renew the deposit.

402 posts Help Team Leader
  • Envato Team
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MhW
Envato team
says

Hey Frankie!

Just replied to your ticket :grin:

Christian

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frankiehayward
says

Hey Frankie!

Just replied to your ticket :grin:

Christian

Hi Christian,

Thanks for the reply but I didn’t see it in my email and the initial email about the support ticket doesn’t have a link to return to the ticket. What now :shocked:?

Thanks, Frankie

3 posts
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  • Collector Level 2
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frankiehayward
says

It’s in the site terms and conditions that deposits expire after 12 months but all you need to do is open a ticket (takes upto 10 days to get a response) and they will renew the deposit.

Thanks Gareth,

I did just that and after looking through my previous deposits noticed the expiration date. Not cool to have an expiration date on deposits IMO.

Thanks,
Frankie

402 posts Help Team Leader
  • Envato Team
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MhW
Envato team
says

Thanks for the reply but I didn’t see it in my email and the initial email about the support ticket doesn’t have a link to return to the ticket. What now :shocked:?
Don’t worry, Frankie! It didn’t contain anything exciting :)

Only to say if you’d like to give your browser a cheeky refresh, you should a nice surprise waiting for you in the upper-right corner :grin:

KB: Why do prepaid credits expire after one year unless I renew them?

Christian
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