2337 posts
  • Affiliate Level 5
  • Author Level 6
  • Collector Level 2
  • Trendsetter
+7 more
CreativeMilk
says

Because i have my personal homepage link on my profile i get a lot of emails true my own site rather than the contact form on our marketplace profiles, this way i cant check if they really bought my files, so i think it’s time for a better system.

What do you think?

2792 posts Bird is the word..
  • Top Monthly Author
  • Trendsetter
  • Weekly Top Seller
  • United States
+11 more
jonathan01
says

If I receive a direct email I ask all my buyers to please contact me via the profile page contact form prior to me replying to them – if they don’t (and some don’t!) then I take it they never purchased and receive nothing from me – simple to ask but would rather have it where they couldn’t contact me any other way.

Doesn’t take much to find information about you on the net tho so it’s kinda impossible – apart from simply requesting they re-contact via profile page.

447 posts Codestar
  • Elite Author
  • Author Level 9
  • Trendsetter
  • Top Monthly Author
+10 more
Codestar
says

+1 we need it really!

1787 posts
  • Winner
  • Author Level 4
  • Exclusive Author
  • 5 Years of Membership
+2 more
VisualSharing
says

Are there really that much arrogant people that not only pirate-download themes but then ask for support??? :o

61 posts
  • 5 Years of Membership
  • Author Level 5
  • Collector Level 1
  • Exclusive Author
+2 more
Mike343
says
Are there really that much arrogant people that not only pirate-download themes but then ask for support??? :o

Actually there probably are. They probably figure the author wont be able to tell the difference and atm we cant.

65 posts
  • 6 Years of Membership
  • Affiliate Level 4
  • Author Level 12
  • Collector Level 2
+7 more
templatesquare
says

If buyer directly send me an email, I will ask them to send message via my profile page then I will answer the questions.

2468 posts
  • 6 Years of Membership
  • Author Level 2
  • Affiliate Level 4
  • Beta Tester
+3 more
digitalimpact
says
Are there really that much arrogant people that not only pirate-download themes but then ask for support??? :o

Actually I even saw people coming and asking for support on this very forum. And no, they didn’t have a buyer badge :|

1787 posts
  • Winner
  • Author Level 4
  • Exclusive Author
  • 5 Years of Membership
+2 more
VisualSharing
says
Actually I even saw people coming and asking for support on this very forum. And no, they didn’t have a buyer badge :|

Well, I just teamed up with a coding guy and we created a new profile here on TF. I am a buyer here at TF as you can see, but if I use the other account, I’d look like a stealer, so you can’t really tell. :)

But I guess you are right, there are cheaters also.

640 posts
  • Affiliate Level 8
  • Author Level 14
  • Collector Level 4
  • Front Page Master
+12 more
Kriesi
says

I agree, we need a somewhat better system that is more versatile then the current one. This was already discussed before but I cant remember that we got a decent answer yet.

To my mind the most promising suggestion to date was to include this data into the API output. that way we could produce Support Forums and Contact forms on our own that can handle user requests and at the same time make it possible to check if someone purchased our files.

2337 posts
  • Affiliate Level 5
  • Author Level 6
  • Collector Level 2
  • Trendsetter
+7 more
CreativeMilk
says
Are there really that much arrogant people that not only pirate-download themes but then ask for support??? :o

yes there are.

Yes a smart way is to ask them to direct them to you profile page.

by
by
by
by
by
by