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pixelgrade says

I am curious on how you went about finding guys to help you with support? Have you targeted different timezones? Thanks

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Parallelus says

I’ve always approached customers first. There are always a few in the forum that take extra time to help others. When I see someone that is really giving back to the community, understands the products and seems motivated I will ask if they’re interested in getting paid to do the same thing.

My support team is spread out globally. Some have been from the US, and currently we have one in the UK and another in Australia, but that is just by chance not design.

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pixelgrade says

Ok. Thank you for your feedback. Also a very good chance (almost equally distributed) :)

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dunhakdis says

Hi Guys, this may be off topic but I would like to ask how much are you paying for your support staff? e.g. Per Month, etc.. :)

Thanks

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ThemeBeans says

Usually post a topic on the forum here mentioning that we’re looking for someone else to join the team. The members on this forum who partake in the community and seem to have a good working knowledge with WordPress get pushed to the top of the list.

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pixelgrade says

Thought about this but was curious if there were other places or methods.

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pixelgrade says

Hi Guys, this may be off topic but I would like to ask how much are you paying for your support staff? e.g. Per Month, etc.. :) Thanks

Good question. And also are you paying by number of tickets solved or by month? Also do you offer incentives for smaller response times? :)

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ThemeBeans says

I pay via hourly and round up to the nearest hour. Keeps things simple and all of us happy.

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dansjostedt says

Rent me :D

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greenline says

If I were you, I would pay for tickets solved.

Paying per hours might tempt a support person to delay an answer forever…Paying per tickets solved – instead – motivates to faster responses, more seriousness, etc

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