393 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

I am curious on how you went about finding guys to help you with support? Have you targeted different timezones? Thanks

1063 posts Best-dressed man at PressNomics 2013
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Power Elite Author: Sold more than $1M on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+10 more
Parallelus
says

I’ve always approached customers first. There are always a few in the forum that take extra time to help others. When I see someone that is really giving back to the community, understands the products and seems motivated I will ask if they’re interested in getting paid to do the same thing.

My support team is spread out globally. Some have been from the US, and currently we have one in the UK and another in Australia, but that is just by chance not design.

393 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

Ok. Thank you for your feedback. Also a very good chance (almost equally distributed) :)

140 posts
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
dunhakdis
says

Hi Guys, this may be off topic but I would like to ask how much are you paying for your support staff? e.g. Per Month, etc.. :)

Thanks

609 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+5 more
ThemeBeans
says

Usually post a topic on the forum here mentioning that we’re looking for someone else to join the team. The members on this forum who partake in the community and seem to have a good working knowledge with WordPress get pushed to the top of the list.

393 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

Thought about this but was curious if there were other places or methods.

393 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

Hi Guys, this may be off topic but I would like to ask how much are you paying for your support staff? e.g. Per Month, etc.. :) Thanks

Good question. And also are you paying by number of tickets solved or by month? Also do you offer incentives for smaller response times? :)

609 posts WordPress Gurus!
  • Has sold $250,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+5 more
ThemeBeans
says

I pay via hourly and round up to the nearest hour. Keeps things simple and all of us happy.

239 posts
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Pulled off some great moustache to raise money or awareness for Movember Australia
  • Has been part of the Envato Community for over 2 years
+2 more
dansjostedt
says

Rent me :D

1311 posts
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+7 more
greenline
says

If I were you, I would pay for tickets solved.

Paying per hours might tempt a support person to delay an answer forever…Paying per tickets solved – instead – motivates to faster responses, more seriousness, etc

Helpful Information

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