1 post
  • 4 Years of Membership
  • Collector Level 3
wolverinept
says

hey,

i sign for A2 Hosting, how can i get my credit now?

8 posts
  • 4 Years of Membership
  • Collector Level 3
htm1
says

Me too, on Inmotion Hosting. I didn’t even get a single message from Envato about my credit.

78 posts
  • 2 Years of Membership
  • Collector Level 2
  • Envato Team
  • Exclusive Author
+3 more
becberry
Envato team
says

Hey there, Becca here.

A2 Hosting

If you’re on A2, make sure you’ve filled in the form.

The direct link to the form is here: https://docs.google.com/forms/d/1KHW4SABz6eeu8jzmQi_nucPyFZaekBL8YEoufITh9WU/viewform

After you buy the hosting offer, A2 will verify that you’re a “real” person, before emailing us your details.

In Motion

If you’re on InMotion, confirm you emailed this address? (This is a screenshot of their landing page)

InMotion will ring you to confirm that you are a “real person” too, before emailing us your details.

Blah blah blah. I’ve done all that!

Hang tight, we are still waiting for final email confirmations. The USA has been enjoying their Labor Day weekend too, so they’re a little slow to verify at the moment.

We then apply the credits within 2 weeks. Please note that it’s “within” 2 weeks, so they may be applied sooner than that. :)

An email (from me) will be sent out next week letting you know about the credit.

If you don’t receive your credits after 2 weeks, drop us a support ticket! :)

78 posts
  • 2 Years of Membership
  • Collector Level 2
  • Envato Team
  • Exclusive Author
+3 more
becberry
Envato team
says

I forgot to mention that both hosting companies have said they’d email you too, so you should receive an email from them too!

1 post
  • 5 Years of Membership
  • Collector Level 3
beachlizard
says

Hello,

- I have sent an email to envato-promo@inmotionhosting.com 3 days ago and still no answer.

- I also sent an ticket to Inmotionhosting and they replied the following:

Hello,

Thank you for contacting us. I will be happy to assist you. I apologize for any difficulties you have been experiencing. The credit offered by Envato is dispersed by them. If you have any questions regarding when you will receive this, they will be able to answer them. Again I apologize for any frustrations this has caused. If there is anything we can do for you regarding your hosting account, please let us know for we will be happy to help. Thank you again as we value you as a customer.

If you have any further questions, please do not hesitate to contact us 24 hours a day, 7 days a week.

Best Regards, Rachel P.

1 post
  • 7 Years of Membership
  • Collector Level 4
prajn
says

Hello,

- I have sent an email to envato-promo@inmotionhosting.com 10 days ago and still no answer. No credits on Envato.

Thanks, Maciej

78 posts
  • 2 Years of Membership
  • Collector Level 2
  • Envato Team
  • Exclusive Author
+3 more
becberry
Envato team
says

Hi Rachel and Maciej,

Have you received a phone call from InMotion yet?

Once you’ve been verified by InMotion, they send us an email with your details.

We will add a $75 credit to your Envato Account within two weeks of your purchase – meaning 10th September at latest.

We’ll drop an email on the 10th! :)

Cheers, Becca

8 posts
  • 4 Years of Membership
  • Collector Level 3
htm1
says

Has anyone received their credit? Still waiting for mine :) Ticket sent (56853)

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