Hi my item Has been soft rejected multiple times… Because of a black border around the preview video… However no one has told me how to fix it… Please help… - from footage central
How you’re exporting the preview?
maybe you need to fix the resolution: 960px by 540px, OR 640px by 360px.
Yeah i am exporting it at 960px by 540px but it still has a black border
also they want the preview video processed at a higher kbps how do i do this keeping the resoultion at 960 by 540?? – From Footage Central
Are the pixels square? 1:1 ratio ?
Does the final composition produces the black border too? Or just the preview for VideoHive?
@GhosTeam Hi i fixed the black border! it was the program i was using to convert it! But here is the new problem Reason: Thanks for resubmitting your item. To approve the file, we’ll need you to make the following revision(s): 1. The quality of the preview video (.flv) is too low. Try encoding the video at a minimum of 3000kbps to achieve a better preview video image quality. Clips with a lot of detail, such as swaying grass or leaves, running water, rippling seas and fire or smoke, require a higher bit rate to handle the large amount of detail. Please be sure to review the preview video’s image quality before resubmitting to the queue.
Please give us some info about the software you use for final output so we can help you figure it out.
@GhosTeam @lenerway All good i figured it out! Thanks! – From Footage Central
No problem! Next time ,Use After-Effects to encode your files , why use an external program when you have the Mother of all encoders