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Sharonmf says

I moved this to “refund”.

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Sharonmf says
I need someone from Black Label theme to contact me and give me access to the support forum. I purchased the theme and waited 13 hours for a reply and this is unacceptable. http://themeforest.net/item/black-label-fullscreen-video-image-background/336949
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Ibby Envato team says

Hi Sharonmf,

I hope you are well. In order to access to the Black Label support forum you must visit the link below:

http://support.eneaa.com/forums/forum/black-label-theme/

I hope this information helps, thanks!

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Sharonmf says

Ibby, Thanks for your reply but how am I supposed to log in? After enterting the product code it says you will get an email to register but I never got one. I complained to the poor excuse for customer service through themeforest and they decided to lecture me instead of resolving the problem. Sharon

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Sharonmf says

ITS BEEN 5 DAYS AND I AM STILL WAITING TO GET INTO THE SUPPORT FORUM . WHAT IS IT GOIGN TO TAKE TO GET SOME RESPONSE . EMAIL ME ASAP TO SHARONMF@GMAIL.COM AND SECOND TO SHARON_COLUMBIA@MSN.COM. I CAN ’T GET IN WITHOUT THE REGISTRATION SENT TO ME .

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girlscancode says

Sharon, have you tried searching for the confirmation email in the spam folder? These things have a nasty habit of getting lost in that folder. This isn’t the theme author’s fault though. Let me know if this works.

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