9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Sharonmf says

I moved this to “refund”.

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Sharonmf says
I need someone from Black Label theme to contact me and give me access to the support forum. I purchased the theme and waited 13 hours for a reply and this is unacceptable. http://themeforest.net/item/black-label-fullscreen-video-image-background/336949
191 posts Test Subject at Aperture Science
  • Envato Studio (Microlancer) Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
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+3 more
Ibby Staff says

Hi Sharonmf,

I hope you are well. In order to access to the Black Label support forum you must visit the link below:

http://support.eneaa.com/forums/forum/black-label-theme/

I hope this information helps, thanks!

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Sharonmf says

Ibby, Thanks for your reply but how am I supposed to log in? After enterting the product code it says you will get an email to register but I never got one. I complained to the poor excuse for customer service through themeforest and they decided to lecture me instead of resolving the problem. Sharon

9 posts
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Sharonmf says

ITS BEEN 5 DAYS AND I AM STILL WAITING TO GET INTO THE SUPPORT FORUM . WHAT IS IT GOIGN TO TAKE TO GET SOME RESPONSE . EMAIL ME ASAP TO SHARONMF@GMAIL.COM AND SECOND TO SHARON_COLUMBIA@MSN.COM. I CAN ’T GET IN WITHOUT THE REGISTRATION SENT TO ME .

265 posts
  • Bought between 50 and 99 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 10 000 and 50 000 dollars
  • United States
girlscancode says

Sharon, have you tried searching for the confirmation email in the spam folder? These things have a nasty habit of getting lost in that folder. This isn’t the theme author’s fault though. Let me know if this works.

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