5 posts
  • 2 Years of Membership
  • Collector Level 1
SusannahAllen
says

Anyone else purchase Blanco?Won’t work as stated and 8themes offers no support. They don’t reply to emails. Do you think they just sit there laughing at the fact someone else bought it? Is there a design team that really does offer support? I would love a good source of themes.

Thanks

14 posts
  • 4 Years of Membership
  • United States
ABStudios
says

What exactly is the problem? Your message is very vague. Authors aren’t required to provide support, but it is encouraged.

213 posts
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  • Author Level 1
  • Collector Level 2
  • Exclusive Author
+2 more
themelux
says

How is it not working as stated? Can you please give us more information, as others have said authors aren’t required to offer support but I’m sure we’d be glad to help you if you can give us more information on what you’re having issues with.

1882 posts
  • Affiliate Level 4
  • Author Level 9
  • Beta Tester
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+7 more
Anps
says

Something happened to them i gues since blanco magento is missing on themeforest there is only wp…

5 posts
  • 2 Years of Membership
  • Collector Level 1
SusannahAllen
says

Hello, Yes, I understand that they aren’t required to support. I purposefully chose a theme that did state support was available. As for my specific issue, in the theme details, it states that photograph size can be changed, which I counted on the ability to do that. There is a place in admin to change photo size but it doesnt work. I needed to change the size of the photo on the single product page. It wont and support does not respond. Other than that I love the theme. I have had other look at it and they cant change the photo size either. Any suggestions?

Thanks.


What exactly is the problem? Your message is very vague. Authors aren’t required to provide support, but it is encouraged.
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